Customer Service Executive - Singapore - RECRUITPEDIA PTE. LTD.

RECRUITPEDIA PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Our client is a well-established MNC, market leader in the Logistics/Freight Forwarding industry. They are looking for a Customer Service Executive to assist their Customer Service team for the next phrase of their business. They are located in East - easily accessible.

Responsibilities:

Responsible in responding sales enquiries from existing & new customers
Responsible in supporting customer's individual enquiry coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents
Responsible in creating / sending quotations for customers by system
Responsible in supporting sales team with accurate and continual communications to internal operational team & external customers regarding order fulfillment status
Responsible in interacting with sales & operational team to set clear SOP for each new / existing customer's shipments
Responsible in reporting discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling
Responsible in handling incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
Responsible in working in conjunction with outside sales representatives to provide preand / postsales support
Responsible in being proactive to inform customer on shipment status, exceptions and provides timely updates on incident solution
Other adhoc duties as assigned

Requirements:

Minimum Diploma in any relevant field of studies
Prior 35 years' full operations & customer service experience such as airfreight / seafreight (FCL, LCL) is a bonus
Prior experience with Cargowise1 system is a bonus

EA License No: 19C9682

EA Personnel No:
R Lim Yu Xun, Acer)