Operations Manager - Singapore - Fitch Ratings

Fitch Ratings
Fitch Ratings
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Operations Manager (Office Manager), Singapore


Requisition ID:45691
Business Unit:

Fitch Ratings
Category:Administration
Location:Singapore, SG
Date Posted:Jul 25, 2023- At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority.

Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.

Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.

Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support.- With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market.

We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers.

There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Ratings is a leading provider of credit ratings, commentary and research.

Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise.

The additional context, perspective and insights we provide have helped fund a century of growth and enables you to make important credit judgments with confidence.


Office Overview
Singapore office has a mixture of analytical, business development and operational staff.

Reporting to the Regional Head of Operations - APAC, the Operations Manager supports the operations of the office and supervises and provides cover for an Administrator, who handles reception duties, meeting room bookings and general office operations.

In addition, the Operations Manager provides local HR support. The Operations Manager is also responsible for liaison with the Singapore regulator MAS, and Fitch's licensed employees.

The Operations Manager will assume overall responsibility for the day-to-day office management for the Singapore Ratings office, currently around 70 employees.

The Operations Manager will ensure that the office is managed in accordance with global operating standards and will work together with the other regional Operations Managers and the Regional Operations Head - APAC to make sure that Company's 'Working Smarter' strategy is adequately implemented.

The Operations Manager acts as a liaison to central teams such as IT, HR, Facilities, Compliance, Legal and Finance.
General Office Management

  • Act as first point of contact for local staff on general daytoday needs
  • Manage general and routine operations of the local office and any other activities needed to ensure smooth running of local office in accordance with the POA and LOPA, in particular by overseeing the local office administration (mail, availability of supplies, catering, etc.)
  • Remind all staff to adhere and comply with Company's code of conduct, policies and procedures (including T&E policy, clean desk policy etc.)
  • Select, negotiate, conclude, execute and fulfil contracts with local vendors, in connection with office operations under the conditions set in the PoA and LOPA
  • Monitor office expenses prudently without compromising quality, proactively highlight points were costs could be reduced, including obtaining and negotiating quotes for purchases and being aware of promotional pricing
  • Act as intermediary to central departments (IT, HR, Compliance, Legal, Finance, Facilities) as it pertains to local office conditions, coordinate with these functions and respond to their questions under the supervision of APAC Regional Head of Operations
  • Proactively raise and contribute to discussions regarding operational processes and policies, suggest new approaches to foster improvements
  • Organize or supervise organization of office events (e.g. team building, annual events)
  • Support senior management visits (accommodation, schedule)
  • Manage local Administrator and office cleaners
  • Identify opportunities to improve work flow, in conjunction with APAC Head of Operations, regional operations team and colleagues in other regions
  • Manage quarterly meetings for Responsible Officers and Managers in Charge, under MAS regime

HR Support

  • Ensure Employee Central and local employee files hold accurate and uptodate information at all times
  • Ensure that all HR relevant documents are stored and maintained in accordance with local regu
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