Jobs

    Infra Engr, Infra Hybrid IT - Singapore - Singtel Group

    Singtel Group
    Singtel Group Singapore

    1 week ago

    Singtel Group background
    Description

    PRIMARY PURPOSE:

    • Responsible for gathering business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

    RESPONSIBILITIES:

    • Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
    • Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
    • Manage systems changes through established change request process &provide status reports to the relevant parties.
    • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
    • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
    • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
    • Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
    • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
    • Provide systems related technical advice to customers or project team.
    • Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
    • Manage budget, resources and schedule for system implementation /operation activities
    • Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
    • Evaluates internal & external business environment to develop long-term strategy for the unit/organization.
    • Advise on technology adoption based on business & technical consideration.

    REQUIREMENTS:

    • Educational Qualification: Degree or higher
    • 3 - 5 years of experience in Windows Server, Vmware
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