Customer Service Representative - Singapore - KERRY CONSULTING PTE. LTD.

Description

Contact Center Support (Contract)

Job Description & Requirements

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email:

My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).

Responsibilities:

• Acquire up to 7 years of IT experience, including a minimum of 5 years focusing on Contact Center applications within the banking/financial services sector.
• Exhibit knowledge and familiarity with Avaya Contact Center solution, if possible.
• Demonstrate proficiency in 3-tier architecture applications to:
• Provide Level 2 support by comprehending application architecture and interfaces for effective troubleshooting.
• Support daily IT operations, resolving production issues by analyzing and proposing workaround solutions for service recovery.
• Specify monitoring requirements, anticipate system abnormalities, and proactively prevent potential issues.
• Perform application capacity planning and conduct performance tuning.
• Engage in regular disaster recovery simulations and exercises.
• Display strong interpersonal skills for effective communication with internal IT teams, business units/operations, and external vendors.
• Identify, troubleshoot, and mitigate batch issues, ensuring adherence to SLAs.
• Proactively identify opportunities for preventive measures.
• Execute administration and optimization tasks to achieve optimal system performance.
• Review technical and functional solutions from enhancement/project teams to ensure compliance with established standards.
• Propose design and operational optimizations.
• Provide timely responses to queries from various business units.
• Offer regular updates on status, progress, issues, and resolutions to business stakeholders.
• Collaborate with project/enhancement teams for the smooth transition of operations to the run team.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at , quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060