Desktop Support Engineer Level 2 - Singapore - ITCAN PTE. LIMITED

ITCAN PTE. LIMITED Singapore

5 days ago

Description

Roles & Responsibilities

Job Description & Requirements

Minimum 4 years EUCD Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background

• Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.

• Possess knowledge in IT networking and LAN to troubleshoot computer problems

• Possess at least one (1) of the following certifications or equivalent

(i) Microsoft related certification

(ii) CompTIA A+ related certification

Job Responsibilities: *applicable to both L1 and L2 engineers

(a) Image build management;

(b) Administration and configuration;

(d) End-user device hardening and lockdown;

(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Type of EUCD includes:

(a) Desktops;

(b) Notebooks;

(d) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(e) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Tell employers what skills you have

Excellent Communication Skills
Account Management
A+
Troubleshooting
ICT
Hardware
Outsourcing
Administration
VDA
Service Desk
Networking
Windows
System Administration
Mobile Devices
Hardening

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