Customer Service Officer - Yishun, Singapore - Airple Construction Pte Ltd

Description

• Serve as the first point of contact for customers, addressing inquiries, resolving complaints, mitigating measures and providing information about our products and our shared services
• Maintain a positive and helpful attitude while delivering excellent customer service.
• Collaborate with internal teams to coordinate customer requests, order processing, and service delivery.
• Set appointments, schedule servicing, installations, and maintenance appointments.

• Assist in general administrative tasks, including data entry, documentation, filing, and recordkeeping.
• Maintain accurate and uptodate customer databases and records.
• Prepare and distribute correspondence, reports, and presentations as required.
• Assist in inventory management, procurement, and office supply maintenance.

• Coordinate with internal departments to ensure effective communication and smooth workflow.
• Liaise with vendors, agents, suppliers, and contractors as necessary.
• Update customers on project progress, delivery schedules, and any changes or delays.
• Prepare quotation, generate picking list, delivery note, and purchase order promptly upon request.
• Provide administrative support to management.
• Streamline work processes, review, and provide feedback for improvement.

As a Shared Service Customer Care Representative, you will be responsible for providing outstanding customer service to both internal and external stakeholders.

You will act as a central point of contact for various departments within the organization, handling inquiries, resolving issues, and ensuring a seamless customer experience.

• Prior experience in customer service and administrative roles is preferred.
• Excellent communication skills, both verbal and written, with a strong command of English. Highly preferred if you are also fluent in speaking Mandarin as need to liaise with China counterparts but not a necessity.
• Exceptional interpersonal skills and the ability to handle customer inquiries and complaints professionally.
• Maintain accurate records of customer interactions and transactions
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• To perform duties as and when assigned by your Manager.
• Strong organizational and time management skills, with the ability to multitask and prioritize work effectively.
• Attention to detail and accuracy in handling administrative tasks.
• Ability to work independently and collaboratively in a fastpaced environment.
• A positive attitude, strong work ethic, and willingness to learn and adapt to new challenges.
• Permanent role in an expanding organization.
• Able to work on 5.5 days a week

Over the years, as Airple continues to expand, it is imperative that we continually improve our responsiveness to our customers' needs, striving to delight them with a best-in-class customer experience.

• Monday to Friday
• Weekend availability

• Performance bonus
• Yearly bonus