Solution Engineer - Singapore - PRINCIPLE ONE PTE. LTD.

Description

General Description

While an active member of the Integrated Technologies team, the Solution Engineer (Audio Visual) also works closely with the sales team as technical lead for clients with prospective new projects and the project team for large-size consultancy and implementation projects.

Design Responsibilities

• To support the overall efforts of the design team, and at all times be the advocate for and adviser on issues that relate to multimedia systems.
• Consider the complexity of designing a building. Thousands of details must be considered and coordinated.

Audiovisual-wise, there are dozens of critical issues to work out:

• Room size and geometry are critical to good viewing angles
• Ceiling heights must be sufficient to accommodate properly sized and located project screens
• Appropriate power and connectivity must be designed to accommodate equipment that may be in various places around a room.
• The location of video projectors, audio speakers, and control panels must be identified.
• After room design is substantially complete, systems equipment must be identified, engineered to work together, specified, and installed.

The tasks to be completed by the Solution Engineer include the following:


Needs Analysis:

Through interviews with users, determine what sort of capabilities will be required. This typically culminates in a report summarizing capabilities needed, alternative scenarios to be considered, and preliminary estimated budgets.

The more sophisticated Solution Engineers can distinguish between capabilities that should be initially installed, and those for which only infrastructure provision should be made.

Facilities Design:

Working with other design team members, developing sketches followed by final drawings showing equipment locations, power and conduit requirements, needs for specialized fixtures (to support the video projector, for example) ceiling speakers, projection screen locations, etc.

Systems Design:

Based on user requirements, the identification of specific equipment items, by make and model number, and technical engineered drawings showing how the devices interrelate and how signals flow among them.

Typically, a specification document package is developed such that potential audiovisual integrators can compete to acquire and install the equipment.

In almost all cases, a _pure _AV Solution Engineer does not sell or install equipment.

This contrasts with a so-called _design/build _Solution Engineer who provides both systems design services, as well as sells and installs equipment.

The relative benefits of one over the other will be discussed in a future article.


Systems Implementation:

This is the process whereby the AV Solution Engineer provides contract administration of the successful integrator's installation efforts, resolves field construction issues, and ultimately tests the systems and accepts it on behalf of the Client.

Core Responsibilities

• Gather detailed requirements from clients
• Master and coordinate the resources across Principle One's range of expertise necessary to propose and price a winning solution in the required timescale.
• Accurately estimate resources required to design and deliver a solution.
• Design credible, technically sound solutions to meet clients' requirements.
• Seek opportunities to propose value-added solutions.
• Propose solutions according to Principle One's best practices.
• Remain actively involved with clients through the project lifecycle.
• Proactively communicate with engineers and sales on solutions to provide an expectation set with clients.
• Proactively update Audio Visual, Sales, and Management teams on the latest solutions.
• Develop and maintain positive relationships with manufacturers.
• Monitor the success of solutions we deploy and feedback to manufacturers.

Key Skills

Verbal & Written Communication:
Explain ideas and concepts clearly and concisely Ÿ Listen well Ÿ Ability to clarify and explain technical topics in both professional and layman's terms Ÿ Fluent in both spoken and written English, Cantonese, and Mandarin


Interpersonal skills:

Communicates with integrity Ÿ Ability to work harmoniously with others Ÿ Ability to identify, gather analyze and understand information and reach sound conclusions, recommendations, or solutions Ÿ Reliable Ÿ Tasks are completed thoroughly, accurately promptly with good quality Ÿ Good perception of the needs of others Ÿ Able to positively deal with difficult or upset people Ÿ Confident Ÿ Proactive and adaptive.

Client Orientation:

Constantly looking for opportunities to improve audiovisual solutions to meet client business needs Ÿ Keep clients updated on request status to set their expectations Be alert and raising issues or problems to the client.

Teamwork:

Take initiative to share information and work with Sales and Engineers to provide creative solutions Ÿ Be open and helpful.

Technical