Technical Support - Singapore - TRINITY CONSULTING SERVICES PTE. LTD.
Description
Perform log & route [to Tier 2 ]- Server and network monitoring
- SOC monitoring
- Perform 1st level troubleshooting on EUC/Server/Network
- Basic POS troubleshooting
- Application troubleshooting
- Event monitoring
- Record and manage all issues in Service Management System
- Broadcast notification
- Zscaler L1 troubleshooting and request fulfilment.
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
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