- Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
- Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.
- Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
- Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
- Ensure the Spa area is clean and tidy.
- Coordinate with Engineering Department on repair and maintenance work required in Spa area.
- Conducts inspections of the Spa areas as directed.
- Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
- Maximize Spa slots, rooms and therapists' productivity. Up-selling of Spa packages and Rewards program, and availability of slots.
- Maximize and Increase Spa capture rate.
- Solve minor guest complaints and raise customers' satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
- Act as mini-managers and be more responsible for designated areas assigned to their care.
- Increase inter-action and independence with guests' contact, in order to raise their confidence level.
- Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
- Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
- Possess excellent customer service and communication skills
- Able to operate basic computer applications and handle incoming calls / enquiries
- Able to commit to rotating shifts, including weekends (no overnight shifts)
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Spa Receptionist
Found in: Talent SG 2A C2 - 4 days ago
ASLEYA PTE. LTD. SingaporeRoles & Responsibilities · The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone · calls, assisting guests with questions regarding spa services and products, booking all appointments, · checking the guest into the computer system ...
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Spa Receptionist
Found in: Talent SG 2A C2 - 4 days ago
RC HOTELS (PTE.) LTD. SingaporeRoles & Responsibilities · HOTEL OVERVIEW · Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont S ...
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Spa Receptionist
Found in: Talent SG 2A C2 - 2 days ago
TRADITIONAL JAVANESE MASSAGE AND BEAUTY CARE PTE. LTD. SingaporeRoles & Responsibilities · Greet and welcome guests as soon as they arrive at the Spa · Direct visitors to the appropriate services · Answer and forward incoming phone calls · Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, fo ...
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Spa Receptionist
Found in: Talent SG 2A C2 - 3 days ago
GRANMIL HOLDINGS PTE LTD SingaporeRoles & Responsibilities · Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform ...
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Spa Receptionist
Found in: Talent SG C2 - 4 days ago
Marina Bay Sands Singapur, Singapore Full timeJOB SCOPE · Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards. · Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, a ...
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Spa Receptionist
Found in: beBee S2 SG - 4 days ago
G Pte Ltd Singapore Full timeJob Description · Handling of front-desk duties · Portray good customer service · Arranging of treatment jobs to therapists · Job Requirements · Preferably able to communicate in English and Mandarin (basic proficiency also ok) · Those with no experience are welcomed to app ...
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Part-time receptionist required at SPA
Found in: beBee S2 SG - 21 hours ago
OUDIZUDAO INTERNATIONAL PTE. LTD. Singapore Part timePart-time receptionist required at SPA & Wellness · Location: Siglap area Outlet · Part-Time : $10-$12/hr (Min 4hrs/day) 7:30pm-11:30pm · Simple computer knowledge required · Able to communicate with English & Mandarin-speaking customers. · Interested please call/message Shina @ ...
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Spa Receptionist cum Customer Service
Found in: beBee S2 SG - 1 day ago
PABLO BLAU Singapore Full timeJob Responsibilities: · Greet and welcome customers in a professional and friendly manner · Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner · Schedule appointments and maintain the appointment calendar · Maintain accurate records o ...
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Therapist
Found in: Talent SG 2A C2 - 4 days ago
LE SPA WELLNESS PTE. LTD. SingaporeRoles & ResponsibilitiesProvide professional massage (body & foot) in accordance with spa standard · Ensure high level of service standard · Responsible for maintenance of cleanliness and tidiness of the spa facilities, treatment rooms and other parts of business premise · Prepar ...
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Salon Receptionist
Found in: Talent SG 2A C2 - 5 hours ago
HERA BEAUTY PTE. LTD. SingaporeRoles & Responsibilities · We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. · Salon Receptionist responsibilities include greeting customers upon their arrival, answeri ...
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Customer Service Receptionist
Found in: Talent SG 2A C2 - 2 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · Customer Service Receptionist (Wellness) · Somerset · Mon-Fri 10am -7pm · Sat 10am - 6pm · $2,500 - $3,500 (Depending on experience) · Job Description: · Answering calls · Schedule appointments for client · Roster customers to their therapist · Possess ...
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Front Desk Executive/ Receptionist
Found in: Talent SG 2A C2 - 1 day ago
RECRUIT EXPRESS PTE LTD SingaporeRoles & Responsibilities · Job Description: · You will provide accurate and timely processing of bills and charges, deposit, as well as financial counseling · Attend to patient enquiries over the counter to provide information on clinic services · Update patient registration info ...
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Aesthetic clinic receptionist
Found in: Talent SG 2A C2 - 1 day ago
HAC PRIVATE LIMITED SingaporeRoles & Responsibilities · Duties and responsibilities of a Receptionist · Meeting and greeting patients · Scheduling appointments · Keeping the reception area tidy. · Answering and forwarding phone calls. · Screening phone calls · Reply whatsapp, email and social media enquiries ...
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Front Desk Receptionist 诚聘前
Found in: Talent SG 2A C2 - 3 days ago
CHEN KANG WELLNESS PTE. LTD. SingaporeRoles & Responsibilities · 诚聘前台收银员 Front Desk Receptionist · 全职 Full Time · 欢迎新加坡,永久居民,马来西亚,越南,台湾,中国或LTVP持有人申请 · Welcome all Pass Holders to apply · 工作地点: 新加坡 - 多个地点 · 全岛 6 間分店 , 地铁站附近 · 6 outlets islandwide; Multiple locations, Near MRT stations · 了解更多信息,请电/ Whatsapp我们: · Tell ...
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Counter Receptionist
Found in: Talent SG 2A C2 - 2 days ago
LE KAKI WELLNESS PTE. LTD. SingaporeRoles & Responsibilities · YES WE ARE EXPANDING AND WE ARE HIRING · Open-concept foot reflexology and shiatsu body massage parlor · Hiring English and Mandarin speaking Counter Receptionist. · Job Description. · Opening/closing for the days · Take customers bookings from walk-ins ...
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front desk receptionist
Found in: Talent SG 2A C2 - 3 days ago
H&H MANPOWER PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities · Greet and welcome guests as soon as they arrive · Answer, screen and forward incoming phone calls · Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) · Provide b ...
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Clinic Receptionist
Found in: Talent SG 2A C2 - 2 days ago
PSYCH CONNECT PTE. LTD. SingaporeRoles & Responsibilities · We are hiring for the role of Clinic Receptionist / Customer Service. · Psych Connect is a Psychological clinic. We cater for expat and local families and individuals. We work with both children and adults and cover clients from a diverse demographic ba ...
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Customer Service Officer
Found in: Talent SG C2 - 4 days ago
Snaphunt Singapur, Singapore Full timeThe Offer · Opening within a company with a solid track record of success · Flexible working options · Opportunity to make a positive impact · The Job · Your responsibilities will include: · Attend to the walk in / call In customers. · Customers Oriented. · Approachable to custom ...
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Customer Service Officer
Found in: Talent SG C2 - 1 day ago
Mary Chia Holdings Singapur, Singapore Full timeThe Mary Chia story stemmed from the passion of one woman, its inspiring eponymous founder Mary Chia. The successful visionary first started the business by door-to-door treatments offering facials back in the 1980s. Today, the brand is built on the foundation of loyal customers ...
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TCM Receptionist 接待员
Found in: Talent SG 2A C2 - 2 days ago
DI YI TCM PTE. LTD. SingaporeRoles & Responsibilities · Job Duties · Perform general receptionist and administrative duties · Perform data entry using Customer Relationship Management (CRM) · Ensure proper documentation and filing system · Excellent telephone etiquette · Book and conform appointments via pho ...
Spa Receptionist - Singapore - MARINA BAY SANDS PTE. LTD.
Description
Roles & ResponsibilitiesJOB SCOPE
JOB REQUIREMENTS
Upselling
Microsoft Office
Spa
Data Entry
MS Office
Communication Skills
Administrative Support
Excel
Customer Service
administrative duties
Hospitality
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