Senior Executive, Client Services - Singapore - TBR SINGAPORE PTE. LTD.

Description

• Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution.
• Ensure SLA's are met in line with company expectations
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients if needed.
• Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)
• Track abnormalities in daily completed assignments and other necessary administrative duties.
• Implement solutions to execute client events, responsible for all aspects of ongoing event priorities.
• Prepare event manifest and necessary documents for manifest schedule.
• Maintaining strong internal and external relationships.
• Ensure that all call quality scores average above 95%
• Ensure that all processes are being adhered in order to deliver the highest possible quality standards.
• Maintain good relationships with operations colleagues globally.
• Dealing with all feedbacks and reporting findings to Operations Manager.

• Excellent communication skills
• Excellent organisational skills and attention to detail
• Professional attitude and ability to self manage
• Must be able to work independently with minimum supervision.
• Effective management of Reservations and Control on daily assignments.
• Prompt and responsive in account servicing duties.
• Maintain high level of performance from TBR Operations team.
• Fluency in English and Mandarin.