Customer Service Representative - Singapore - PERSOLKELLY Singapore

    PERSOLKELLY Singapore
    PERSOLKELLY Singapore Singapore

    1 month ago

    PERSOLKELLY Singapore background
    Freelance $24,000 - $36,000 per year Customer Service / Support
    Description

    Inbound Call Centre Officer ( 4 months contract,$2,500 per month)

    5 days a week ( Monday - Sunday) 830am – 5:30pm / 1230pm – 930pm

    Location:Novena

    Job Description

    Respond to survey enquiries via inbound calls and emails

    Assist the respondents to complete the survey

    Conduct survey interviews via outbound calls

    Reach out to the respondents to assist them to complete the survey

    Compile, record, input survey returns and data accurately into the system

    Conduct verification to ensure completeness and accuracy of data collected

    Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation

    Explain survey objectives to respondent

    Interpret survey questions to help respondents' comprehension

    Respond to queries from respondents in a professional manner

    Ensure that the given KPI are being met based on the project timeline

    Provide status report to the supervisor

    EA Personnel Name: Serena Ho EA Personnel No: R1879511EA License No: 01C4394