Visitor Experience Svcs, Manager - Singapore - National Skin Centre(S) Pte Ltd
Description
- Family Group: Administration
Reporting to the Assistant / Deputy Director, Hospitality & Environmental Services, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals).
- Facilitation of inpatient visitors in accordance to the HCN Visitation Policy
- Concierge services
- Manage and enforce visitors' compliance to the HCN Visitation Policy
- Manage and resolve visitors' feedback/complaints arising from the department's operations promptly. Offer service recovery if necessary.
You will also assist to support Director on behalf of the Deputy Director during his/her absence to ensure smooth running of the daily operations.
Requirement
- Bachelor degree with preferably at least 5 years of supervisory experience in customer service, operations, estate management and related functions
- Excellent interpersonal and communication skills
- Experience in managing large teams, handling complex complaints with empathy, ease and professionalism
- Advocate change and is selfdriven and enjoys working in a fast pace environment
- Ability to respond quickly to rapid changing situations and make effective decisions with minimum supervision
- Healthcare experience is a plus
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