Client Success Manager - Singapur, Singapore - Magnet Forensics

    Magnet Forensics
    Magnet Forensics Singapur, Singapore

    1 month ago

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    Full time $60,000 - $100,000 per year Customer Service / Support
    Description
    Who We Are; What We Do; Where we're GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We're pleased to share that the combined organization is operating as Magnet Forensics.The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Where we are today, is not where we will be tomorrow. Magnet Forensics is in search of a Customer Success Manager dedicated to enhancing our customers' overall experience during their engagement with our product and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet Forensics, encompassing initial onboarding, regular customer touchpoints, technical support, training, and soliciting valuable product feedback and feature requests.The mission of the Customer Success Manager extends to guaranteeing that these proactive efforts in delivering a positive customer experience organically result in contract renewals and potential expansion opportunities. *NOTE: This role will cover the APAC region & must be based in Singapore; therefore, fluency (Reading, Writing, and Speaking) in Mandarin OR Japanese OR Taiwanese is required).

    Qualifications:

  • Background in a customer facing role providing exceptional customer experience;
  • Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;
  • Self-driven and proactive;
  • Excellent verbal and written skills, with sufficient mobile device literacy to talk to the product capabilities;
  • Highly organized and ability to multi-task;
  • Excellent teamwork skills;
  • Fluency (Speaking, Reading, and Writing): Japanese OR Taiwanese OR Mandarin.
  • Nice To Haves:

  • Experience working with Digital Forensics;
  • Experience working in Salesforce CRM and Gainsight.
  • The Most Important Thing:

  • CARE – We care about each other and our mission to make a difference in the world.
  • OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
  • DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
  • EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.