Lead Executive, SSI, Programme and Learning Services - Singapore - Government Technology Agency (GovTech)

Description

Lead Executive, SSI, Programme and Learning Services page is loaded

Lead Executive, SSI, Programme and Learning Services

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locations

Singapore

time type

Full time

posted on

Posted 3 Days Ago

job requisition id


JR
[What the role is]- Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).- Provide good customer experience to learners and all other stakeholders by adhering to the service standard guidelines.

• Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).

[What you will be working on]1. Provide customer service, course administration and logistics support for courses,assessments, events, etc.2. Attend to phone calls, email and walk-in enquiries3. Ensure good overall customer experience, and perform reception duty as and whenneeded4. Handle and process course enrolment application from learners and organisations5. Assist with admissions, process and screen applications6. Assist with room bookings7. Work with Programme Managers to ensure smooth conduct of the courses assigned8. Prepare and submit reports such as income and expenditure statements, courseperformance reports, funding reports, space utilisation, etc.9. Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.10. Provide necessary learners' support to ensure smooth operation of the day to dayclasses for the programmes assigned11. Adhere to the CET operational and Continuous Improvement Review (CIR)Auditand Minimum Service Standard Audit requirements12. Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal13.

Other duties as assigned[What we are looking for]Personal Competencies:1. Customer-centric2. Able to multi-task3. Problem-solving skills4. Proactive, self-driven5. Organised and systematic6. Detail-oriented, meticulousSkills & Knowledge:1. Effective communication and interpersonal skills2. Proficient in Microsoft Office applications such as Word and Excel3.

Good writing skillsExperience:
At least 1 year of working experience in training administration

Preferred:
Relevant experience in CET Centre.

About Us

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors:
Economic, Social, Security & External Relations, and Administration & Corporate Development.
Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that mattersTechnical Support

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