Rostering Coordinator - Remote - Remote Staff

    Remote Staff
    Remote Staff Remote

    3 hours ago

    Full time
    Description

    Key Responsibilities

    Roster Coordination

    • Maintain and manage staff rosters in line with participant care plans and service agreements.
    • Ensure all shifts are staffed appropriately based on skills mix and participant needs.
    • Liaise daily with Disability Support Workers, clients, and service providers.
    • Ensure future rosters are published at least two weeks in advance.
    • Monitor and regulate staff hours and shift coverage, including during planned leave.
    • Participate in after-hours/on-call rotation.
    • Record communications and rostering activity using scheduling platforms and Microsoft Office.
    • Stakeholder & Client Engagement Deliver high-quality customer service to internal and external stakeholders.
    • Manage expectations and resolve staffing issues quickly and professionally.
    • Collaborate transparently with contractors and service provider clients.
    • Team Collaboration & Reporting Work closely with Regional Managers, Team Leaders, and other Rostering Coordinators.
    • Provide handovers for shifts and daily reporting to after-hours teams.
    • Report on workforce utilization and recommend areas for improvement.
    • Health, Safety & Compliance Adhere to and promote WHS standards; report incidents and hazards promptly.
    • Ensure compliance with internal policies and legal frameworks including diversity, equity, and child safety standards.
    • Contribute to continuous improvement initiatives and uphold quality standards.

    Qualifications

    • Previous experience in roster coordination or transferable administrative scheduling roles.
    • Strong customer service orientation and interpersonal communication skills.
    • Proven ability to manage stakeholders and maintain positive relationships.
    • Highly organized, capable of multitasking and prioritizing effectively.
    • Proficient with client management systems and Microsoft Office Suite.
    • Knowledge of issues affecting people with disabilities and a commitment to inclusion.

    Nice to Have

    • Certificate in Administration, HR, or related discipline (or equivalent experience).
    • NDIS Worker Screening Check.
    • National Criminal Record Check.
    • Working with Children Check.
    • Proof of COVID-19 vaccination.
    • Completion of NDIS Orientation and Infection Control modules.
    • Team player with a can-do attitude and business acumen.
    • Demonstrates integrity, emotional maturity, and resilience.
    • Strong ethics and a genuine commitment to supporting people with disabilities.
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