Application Support Specialist - Singapore - SYNAPXE PTE. LTD.

Description

Roles & Responsibilities

Roles and Responsibilities:

• Provide on-going 2nd/3rd level application support.
• Liaise closely with the System Infra team on Server/OS related issues impacting application and to understand the application server architecture.
• Evaluate potential solutions and make recommendations to resolve application problems.
• Maintain service operations documentation and guides. Develop supporting documentation for all service operation activities.
• Need to be good in documentation to keep updating SOP established within team.
• Monitor service level dashboards, perform daily health monitoring, system capacity review and allocation of adequacy capacity.
• Monitor log and rectify such as interface, webservice, etc.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors on issue reported, monitor the case and follow up till closure.
• Provide 24/7 primary application maintenance standby support, when required.
• Provide Guidance to the team member and coaching junior member

Qualifications/ Requirements:

• Bachelor's degree in computer science or other highly technical, scientific discipline
• 3-5 yrs of Technical / Application Support experience on multi technology platforms
• Need to know the SQL server Database concepts and have experience in working in SQL database
• Able to commit on 24/7 standby and onsite when required
• Need to have knowledge on the Windows server setup as our applications are hosted on windows server.
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Tell employers what skills you have

Coaching
level 2 support
Excellent Communication Skills
Mentoring
IT Service Management
24/7 operations
Engaging with stakeholders
Level 2 product support
Information Technology
Service Level
User Management
Windows Server
SQL
Vendor Management
Application Support
SQL Server
ITIL
Decision Making
Stakeholder Management