Customer Relations - Singapore - ALEX FULFILMENT SERVICES PTE. LTD.

ALEX FULFILMENT SERVICES PTE. LTD.
ALEX FULFILMENT SERVICES PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description

MAIN RESPONSIBILITIES
To handle customer service for warehousing and transport operations, including:

  • To highlight, troubleshoot and resolve any service issues and customer complaints as well as requests in a timely manner.
  • To investigate failures and produce incident reports.
  • To promote Strategic Service Excellence and facilitate client relationship management plans.
  • To maintain customer service calls log and develop customer relationships through analysis of customer data.
To assist the Head of Operations in Business Administration Operations, including:

  • To ensure timely and accurate billing on weekly and monthly basis
  • To produce reports for management
  • To participate in quality assurance projects
  • To ensure proper housekeeping and safe work practices in accordance with bizSAFE and any other regulations that may apply.
  • To support Crossdocking, ensuring sorting of items and pickandpack are completed in accordance with customer requirements and SOP.
  • To be the 2nd checker for Cargo despatch.
  • To route qualified opportunities to the appropriate sales personnel for further development and closure.
  • To carry out any other duties as assigned, including adhoc deployment for projects.

Requirements:


  • 2 years work experience in sales/customer service
  • Good communication skills
  • Teamplayer and willingness to learn
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