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- Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
- Ensures Team Member delivers quality service and food in accordance with company's guidelines
- Act as a point of contact between HQ Corporate office and assigned outlets.
- Provide information from HQ to Outlet Managers and Team through various ways of communication
- Coach and mentor, all level of Team Members in your assigned outlets
- Review all assigned outlets' Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures
- Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
- Evaluate existing business procedures and recommend improvements
- Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
- Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
- Review outlets' weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
- Manage manpower cost in your assigned outlets
- Resolve employees' concerns and conflicts when required
- Manage and maintain team's hiring and attrition rate
- Preferably 1-2 years working experience in F&B industry.
Operation Executive - Singapore - LAU DI FANG SCISSORS-CUT CURRY RICE PTE. LTD.
LAU DI FANG SCISSORS-CUT CURRY RICE PTE. LTD.
Singapore
2 weeks ago
Description
Roles & ResponsibilitiesDescriptionOperations Manager are assumed to be skilled in managing diverse operations of 7 stalls in Food Court. They must build positive business relationship with the Outlet Supervisor, Chef and Team and be responsible for the overall success of the outlets by leading a team of outlet supervisor towards effective collaboration and attainment of goals aligned to the company strategic plans.
Duties and Responsibilities shall include but not limited to:
Management
Requirements
Attrition
Leadership
Microsoft Office
Microsoft Excel
Business Continuity
Interpersonal Skills
Inventory
Administration
Freight
Team Player
Customer Service
Scheduling
Directing
Shipping
Able To Work Independently