Operation Executive - Singapore - LAU DI FANG SCISSORS-CUT CURRY RICE PTE. LTD.

    LAU DI FANG SCISSORS-CUT CURRY RICE PTE. LTD.
    LAU DI FANG SCISSORS-CUT CURRY RICE PTE. LTD. Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities


    DescriptionOperations Manager are assumed to be skilled in managing diverse operations of 7 stalls in Food Court. They must build positive business relationship with the Outlet Supervisor, Chef and Team and be responsible for the overall success of the outlets by leading a team of outlet supervisor towards effective collaboration and attainment of goals aligned to the company strategic plans.


    Duties and Responsibilities shall include but not limited to:
    Management


    • Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
    • Ensures Team Member delivers quality service and food in accordance with company's guidelines
    • Act as a point of contact between HQ Corporate office and assigned outlets.
    • Provide information from HQ to Outlet Managers and Team through various ways of communication
    • Coach and mentor, all level of Team Members in your assigned outlets
    • Review all assigned outlets' Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures
    Outlet Operational Leadership


    • Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
    • Evaluate existing business procedures and recommend improvements
    • Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
    • Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
    Manpower


    • Review outlets' weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
    • Manage manpower cost in your assigned outlets
    • Resolve employees' concerns and conflicts when required
    • Manage and maintain team's hiring and attrition rate

    Requirements

    • Preferably 1-2 years working experience in F&B industry.
    Tell employers what skills you have

    Attrition
    Leadership
    Microsoft Office
    Microsoft Excel
    Business Continuity
    Interpersonal Skills
    Inventory
    Administration
    Freight
    Team Player
    Customer Service
    Scheduling
    Directing
    Shipping
    Able To Work Independently