Service Manager, Associate - Singapore - Morgan Stanley

Morgan Stanley

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Service Manager, Associate

Job Number:
3239565

POSTING DATE:
Aug 10, 2023

PRIMARY LOCATION:
Non-Japan Asia-Singapore-Singapore-Singapore

EDUCATION LEVEL:
Bachelor's Degree

JOB:
Production Management and Operational Support

EMPLOYMENT TYPE:
Full Time

JOB LEVEL:
Associate

DESCRIPTION

ETS-WSS
Service Manager (SM) to cover the BUs in Singapore
The SM's primary responsibility is maintaining stability, service and ensuring the availability of technology systems for the user environment. Operationally, the SM will need to provide frontline support, manage projects, procurement, moves/adds/changes, training and communication pertaining to the users' technology environment. Given the breadth of support of business areas, the SM is required to be able to multitask across business units.
The SM will manage a team of floorsupport consultants. The SM will be in charge of managing vendors to maintain the service quality and performance of the consultant group. The SM will liaison with other vendors to ensure desktop related hardware requirements of the BU gets supported. The SM will function as an interface for other Technology disciplines to the users, managing and communicating outages, scheduled downtimes, projects, upgrades, and other operational events. This includes ownership of team oncall support coverage which may require weekend work/out of hours engagements. Besides, keeping close communications with Technology functions such as IST, RPE and TOR are also important in providing consistent support and services to the corresponding business units. The SM will be required to maintain a communication channel and working relationship with key BU users and operations officers to understand and provide for their present and upcoming requirements and needs.
QUALIFICATIONS
Skills Required:
Minimum 5 years of handson troubleshooting experience on Windows Operating System and computer hardware
Minimum of 3 years of people management experience
Minimum 3 years of project management or experience managing support operations
Strong people management and interpersonal skills
Excellent verbal and written communications in English
Strong client relationship management
Strong analytical and troubleshooting skills
Able to work independently, selfmotivated but a strong team player
Strong sense of commitment and ownership
Strong mind set of Compliance and IT Security
Skills Preferred:
Solid experience in supporting Market Data products, e.g. Bloomberg, Reuters, Factset
Business Knowledge of Financial firms.
Some Linux / Unix support background
ITIL Foundation Certification