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- Ensure that all processes and procedures are followed to deliver high-quality services to our clients.
- Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues.
- Perform root cause failure analysis for infrastructure issues and manage the delivery of infrastructure across AWS environments, On-prem, VMware, and hyper-converge technology.
- Oversee daily operations environments, including incident management, Service Request, change control, and problem resolution.
- Utilize dashboards and tools (e.g., eG, Managed Engine, SolarWinds, AWS Monitor) to ensure real-time health and performance visibility of operation environments.
- Contribute to project and transition plans, schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects.
- Create overall ITSM processes and IT Service Desk setup, utilizing the ITIL framework to enhance service efficiency.
- Prepare and build operational plans, such as engineer work schedules, operation yearly activity calendars, preventive maintenance schedules, patch management schedules, and audit activities.
- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics.
- Manage infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.
- Collaborate with cybersecurity teams to monitor and maintain security controls and address vulnerabilities proactively.
- Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics.
- Manage CAPEX & OPEX, including asset management updates, software & licenses renewals, hardware maintenance renewals, and vendor support reviews & renewals.
- Diploma and above in IT / Software / Engineering fields.
- Min 12 years of experience in IT service delivery management, project and program management, resource and vendor management, client and stakeholder management, problem and incident management.
- ITIL 3 & 4 certified.
- Prior experience in OT technologies such as Security and Access Control Systems, Facial recognition systems, and Access Control Systems is preferred.
- Ability to work independently, be hands-on, and willing to travel on-site at Jurong Island.
- Experience handling government agencies with understanding of IM8 processes, Government Commercial Cloud (GCC), and Whole-Of-Government (WOG) operation structure is an added advantage.
- Strong knowledge of networks, servers, virtualization, and cloud technologies.
- Experience with monitoring tools, ITSM platforms, and disaster recovery planning.
- Independent, self-driven, highly customer-focused, and able to work under high-pressure environments especially during emergency restoration of services.
- Good communication skills, keen to learn, and a team player.
- Ability to work independently, plan, and provide system solutions.
- Able to manage stakeholders and vendors.
- Able to work in a fast-paced environment and well in a matrix team.
IT Service Delivery Manager - Singapore - ST ENGINEERING URBAN SOLUTIONS LTD.

5 days ago

Description
Job Description
We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality services to our clients. The ideal candidate will have a strong background in IT service delivery management, project and program management, resource and vendor management, client and stakeholder management, problem and incident management.
Key Responsibilities:
Requirements:
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Delivery Manager
STYL SOLUTIONS PTE. LTD.- Singapore
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delivery manager
AUXILIARY CONSULTANT (AC)- Singapore
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Service Delivery Manager
ITCAN PTE. LIMITED- Singapore
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Project Delivery Manager
UMILIFE (SINGAPORE) PTE. LTD.- Singapore
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Service Delivery Manager
KAROOOOO MANAGEMENT COMPANY PTE. LTD.- Singapore
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Delivery Fleet Manager
MXHL PTE. LTD.- Singapore
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Service Delivery Manager
ERP21 PTE LTD- Singapore
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Service Delivery Manager
Avaloq- Singapur
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Project/Delivery Manager
HPS PARTNERS PTE. LTD.- Singapore
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Brand Delivery Manager
LUXURY VENTURES PTE. LTD.- Singapore
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Hull Delivery Manager
SEATRIUM (SG) PTE. LTD.- Singapore
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SAP Service Delivery Manager
ABEAM CONSULTING (SINGAPORE) PTE. LTD.- Singapore
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Senior Manager, Salesforce Delivery
GRABTAXI HOLDINGS PTE. LTD.- Singapore
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IT Infra Service Delivery Manager
TALENTSIS PTE. LTD.- Singapore
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Delivery Manager
Full time KRIS INFOTECH PTE. LTD.- Singapore
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Maintenance Support Service Delivery Manager
ABEAM CONSULTING (SINGAPORE) PTE. LTD.- Singapore
-
Technical Delivery Manager
HR Tech- Singapore
-
Delivery Fleet Manager
This is an IT support group- Singapore
-
Service Delivery Manager
NEW TONE CONSULTING PTE. LTD.- Singapore
-
Service Delivery Manager
ITCAN Pte Limited- Singapore
-
Technology Delivery Manager
This is an IT support group- Singapore