Front Desk Assistant - Singapore - GREATWOOD HOSPITALITY PRIVATE LIMITED
1 month ago
Description
Roles & ResponsibilitiesJob Scope
Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.
Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest's requests.
Communicate with guests throughout their duration of stay
Direct requests to the proper channels (maintenance, runner, sales manager & etc)
You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.
Handle walk-in, email, and phone enquiries.
Perform any other duties as required and directed by the Manager or Management.
Requirements
Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred
Minimum 2 years of working experience in the related field
Possess at least a Diploma, Advanced/Higher/Graduate Diploma
Good telephone and email etiquette
Able to work on weekend and or public holidays
Tell employers what skills you haveFront Office
Customer Service Oriented
Microsoft Excel
Interpersonal Skills
Internal Medicine
Communication Skills
Administrative Support
Team Player
Microsoft Word
Customer Service
Email Etiquette
Customer Relations
Able To Work Independently
Hospitality