Front Desk Assistant - Singapore - GREATWOOD HOSPITALITY PRIVATE LIMITED

    GREATWOOD HOSPITALITY PRIVATE LIMITED
    GREATWOOD HOSPITALITY PRIVATE LIMITED Singapore

    1 month ago

    Default job background
    $24,000 - $36,000 per year Customer Service / Support
    Description
    Roles & Responsibilities

    Job Scope

    Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.

    Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest's requests.

    Communicate with guests throughout their duration of stay

    Direct requests to the proper channels (maintenance, runner, sales manager & etc)

    You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.

    Handle walk-in, email, and phone enquiries.

    Perform any other duties as required and directed by the Manager or Management.

    Requirements

    Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred

    Minimum 2 years of working experience in the related field

    Possess at least a Diploma, Advanced/Higher/Graduate Diploma

    Good telephone and email etiquette

    Able to work on weekend and or public holidays

    Tell employers what skills you have

    Front Office
    Customer Service Oriented
    Microsoft Excel
    Interpersonal Skills
    Internal Medicine
    Communication Skills
    Administrative Support
    Team Player
    Microsoft Word
    Customer Service
    Email Etiquette
    Customer Relations
    Able To Work Independently
    Hospitality