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Service Delivery Manager
Found in: Talent SG 2A C2 - 2 days ago
INNOVATIQ TECHNOLOGIES PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Manage Partner and Team · Track cost and drive cost saving · Work with Service desk team on reporting and SLA · Handle day-to-day operation · Meet account SLA deliverables · Manage customer escalation · Manage operation team · Manage ...
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Service Delivery Director
Found in: Talent SG 2A C2 - 2 days ago
PCCW SOLUTIONS INSYS PTE. LTD. SingaporeRoles & Responsibilities · Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service ...
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IT Service Delivery Specialist
Found in: Talent SG 2A C2 - 2 days ago
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Service Delivery Manager
Found in: Talent SG 2A C2 - 18 hours ago
TRINITY CONSULTING SERVICES PTE. LTD. SingaporeRoles & Responsibilities · • Bachelor's Degree in computer science or computer engineering · • 5+ years of experience in IT Operations or Software Engineering · • Must have experience in Excel / Power BI · • ITIL certification · • Good to have banking Industry experience · • Stro ...
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Service Delivery Manager
Found in: Talent SG 2A C2 - 2 days ago
STAR CAREER CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · Service Delivery Manager · Job Description & Requirements · Our esteem client is looking for a Service Delivery Manager · The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvemen ...
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Service Delivery Manager
Found in: Talent SG 2A C2 - 5 days ago
STAR CAREER CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · Service Delivery Manager (Mobile Cellular) · Job Description & Requirements · Our esteem client is looking for a Service Delivery Manager · The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvemen ...
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Service Delivery Manager
Found in: Talent SG 2A C2 - 1 day ago
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IT Service Delivery Manager
Found in: Talent SG 2A C2 - 18 hours ago
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Executive, Service Delivery
Found in: Talent SG 2A C2 - 2 days ago
ARVATO SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Duties & Responsibilities: · Collaborate/communicate with internal/external customers (clients/DC/Global partners/AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable & data inputs. · Act as a control tower for ...
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Service Delivery Executive
Found in: Talent SG 2A C2 - 4 days ago
FCS CAREERS PTE. LTD. SingaporeRoles & Responsibilities · About the Company · Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries. · Responsibilities · We're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contac ...
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Service Delivery Manager
Found in: One Red Cent Asia eFC C2 - 18 hours ago
Thakral One Pte Ltd Singapore Full timeEngage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business · Define, scope and sell our professional services portfolio · Prepare Statements of Work or Change Orders ...
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Service Delivery Manager
Found in: Talent SG 2A C2 - 6 days ago
ITCAN PTE. LIMITED SingaporeRoles & Responsibilities · Job Description: · Power Bi and Tableau experience are required. · At least 5 or more years of experience in information security or in a comparable environment, with a focus on project management · Ability to plan, organize and direct task effort acro ...
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Service Delivery Manager
Found in: Talent SG 2A C2 - 4 days ago
INFRASOFT TECHNOLOGIES PTE LTD SingaporeRoles & Responsibilities · Responsibilities · Direct Responsibilities · Incident Management · Release and Change Management · Audits · Team Responsibilities: Indirect Contribution · Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps · Technical & Beha ...
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Service Delivery Manager
Found in: Talent SG C2 - 17 hours ago
Amaris Consulting Singapur, SingaporeJob description · Mission Descriptions : · Manage service delivery operations to ensure customer satisfaction. · Lead a team of service delivery professionals. · Develop and maintain strong relationships with clients. · Monitor service performance metrics and identify areas for ...
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Service Delivery Director
Found in: Talent SG C2 - 3 days ago
PCCW Singapur, Singapore Full timeService Delivery Director · Service Delivery Director ( Backend Command Center) – In this role, you will be a technical common center manageroverseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline ser ...
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Service Delivery Director
Found in: Talent SG C2 - 1 day ago
NCS Singapur, Singapore Full timeJob Description · The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall hav ...
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Service Delivery Executive
Found in: Talent SG C2 - 6 days ago
FCS Careers Pte Ltd Singapur, SingaporeAbout the Company · Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries. · Responsibilities · We're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing cu ...
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Service Delivery Manager
Found in: Talent SG C2 - 6 days ago
Xcellink Pte Ltd Singapur, Singapore Full timeUnderstand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. · Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. · Provide ...
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Service Delivery Executive
Found in: Talent SG C2 - 6 days ago
FCS Careers Pte Ltd Singapur, SingaporeJob Description · About the Company · Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries. · Responsibilities · We're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for cli ...
Head of Client Service Delivery - Singapur, Singapore - StarHub
Description
Job Description
Responsibilities
• Lead and manage a team of IT professionals, including engineers, support analysts, and client support representatives.
• Control department P&L and budget
• Establish and maintain robust service delivery and operation processes that are efficient, scalable, and aligned with industry, ITIL/ITSM best practices.
• Oversee the technical delivery of client projects to ensure projects are delivered efficiently and effectively, within budget and to the highest quality standards.
• Oversee incident and problem management, ensuring timely resolution and continuous improvement, and in line with client NPS targets.
• Drive high levels of client satisfaction through proactive communication, issue resolution, and relation management.
• Manage service level objectives (SLO) and agreements (SLAs) and ensure service delivery and operations meets or exceeds agreed-upon metrics.
• Collaborate with sales, presales, project management, and other internal teams to ensure seamless client experience and high-quality standards across the entire lifecycle.
• Identify and implement process improvements to enhance service delivery and operations efficiency and effectiveness.
• Track and analyse key performance indicators (KPIs) to measure department effectiveness, delivery, and operations performance.
• Analyse client feedback and translate insights into actionable initiatives.
• Foster a culture of collaboration and continuous learning within the team.
Requirements
• Degree in IT/Engineering or related with at least 8 years of experience in service delivery.
• Track records leading a team and IT delivery service would have an added advantage.
• Excellent interpersonal and communication skills
We regret that only shortlisted candidates will be notified.
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