Jobs

    Operations Support - Singapur, Singapore - FairPrice Group

    FairPrice Group
    FairPrice Group Singapur, Singapore

    1 week ago

    Default job background
    InternshipSHIP
    Description

    Job Description

  • Manage various CRM platforms for collection of customer feedback (Zendesk, Medallia, RateIT)
  • Support quality management and service processes
  • Collect and analyse CRM-related data Design customer interaction that drives customer satisfaction
  • Understand piece pick concept end-to-end process and identify pain points by monitoring and understanding the impact to business and operations
  • Understand compliance process checks and identify pain points from team member, to recommend process streamlining + managing Google log sheet data
  • Facilitate communication with key stakeholders
  • Qualifications

  • Ability to work in fast-paced environment
  • Team player and ability to collaborate and work effectively with a variety of stakeholders


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