Data Analyst - Singapore - WSH EXPERTS PTE LTD

WSH EXPERTS PTE LTD

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

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Description

Job Description & Requirements

Assist project manager in IT support functions
Monitoring project schedule and objectives to ensure timely achievement of deliverables
Development and deployment of survey related IT projects
Maintenance of all project documentation
Perform UAT and Production testing for system deployment
Conduct User Testing as and when required after system patching/maintenance
Analyse call transcripts using text analysis methods such as rulebased matching and sentiment analysis in Python.

Create and maintain Tableau dashboards based on insights derived from call content to inform internal stakeholders and improve customer service quality form internal stakeholders and improve customer service quality

Hybrid Mode

Salary:
$3, $4,500.00 per month

Schedule: