Team Leader - Singapore - INGLESIDE PTE. LTD.

Description

Born from a passion for elevating the dining experience, our restaurant is a celebration of the art and science of food, where time-honoured techniques merge with the modern sophistication of cutting-edge culinary practices. We are seeking an experienced and passionate Front of House Captain/Supervisor to join and lead our team from the front. The Captain/Supervisor will be responsible for overseeing all aspects of the restaurant's front of house operations, ensuring the highest standards of service, and driving the restaurant's profitability and success.

Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and react promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Record transactions/orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guests and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOPs are consistently implemented.
• Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Any other duties related to food and beverage service assigned by the manager.

Requirements:

• Proven experience as a Front of house Captain/Supervisor or similar role in the hospitality industry
• Excellent leadership and management skills with the ability to lead and motivate a diverse team
• Outstanding customer service skills and a passion for delivering exceptional dining experiences
• Knowledge of food safety and sanitation regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Certification in food safety and sanitation is a plus
• Certification in wine is a plus

Benefits:

• Competitive salary and bonus structure
• Outpatient and dental coverage
• Opportunities for career growth and advancement
• A supportive and dynamic work environment
• 5 day work week

If you are a dedicated and experienced Front of house Captain/Supervisor looking for an exciting opportunity to build and lead a talented team in a dynamic restaurant environment, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team. Join us on our exciting journey today.