Guest Experience Executive - Singapore - ARCC OFFICES PTE. LTD.

ARCC OFFICES PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

**Job Description

Arcc Spaces

Launched in 2003,
Arcc Spaces is a shared workspace
platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation.

We provide access to a collection of beautifully designed
hubs, lounges and labs grounded in landmark projects across the world's gateway cities.

Our team are passionate about empowering today's
Arcc Spaces

Launched in 2003,
Arcc Spaces is a shared workspace
platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation.

We provide access to a collection of beautifully designed
hubs, lounges and labs grounded in landmark projects across the world's gateway cities.

Our team are passionate about empowering today's leaders to
meet ,
collaborate ,
learn , and access
talent and **opportunities.

Who Are We
Our Positioning is
Elevated.
Our Hospitality is
Warm and Authentic.
Our Perspective is
Globally Minded & Curious.
Our Goal is
To Engage Dialogue and Innovation.
Our customers are
Progressive and Ambitious
Our X-Factor is **Bringing buildings to life.

The Role

The Guest Experience Executive is a vital customer facing role, on the ' front lines' who acts as an ambassador for the Centre Success & Operations Team.

As the "face" for Arcc Spaces, the role is responsible for all operations/client services for their centre(s) & tasked to build and maintain client relationships, ensuring client satisfaction and retention.

With a Focus on customers and our product offerings, they will be chiefly responsible for the execution and delivery for the range of products and services at their centre(s).

DUTIES & RESPONSIBILITIES:

Values

Be an embodiment of the Arcc Spaces values (authentic, responsible, curious, collaborative).
A strong and consistent brand ambassador for Arcc Spaces through professional presentation of oneself (verbal and written communication, deportment, hospitable, positive attitude, smile)

Centre Operations

Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)
Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.
Champion centre specific customer engagement activities to promote client satisfaction and foster retention.
Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.
Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).
Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.
Partakes in any other duties as assigned

Commercial

Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.
Enhances and delivers desired hospitality quality - e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client's experience. Utilize systems religiously (Freshdesk, Salesforce)
Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).
Enhances customer service quality - e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience
Supports the Centre Manager by updating partnerships validity, sharing clients' preferences, habits and sharing partnerships perks with clients.

**SELECTION CRITERIA
**Qualifications, skills, knowledge, and experience

Sociable individual with excellent communication and prioritization skills
Attentive to details with a strong sense of passion and determination to excel
Able to work under pressure and tight schedule with mínimal supervision
Highly driven Hospitality / Customer-Centric Attitude and outcomes focused
A strong sense of empathy - crucial in solving difficult customer situations and working in teams
Excellent prioritization and organizational skills to help the team focus its energy and bala