Operations Manager - Jurong East, Singapore - Jobline Resources Pte Ltd

Jobline Resources Pte Ltd

Verified Company

Jurong East, Singapore

1 week ago

Posted by:

Wei Jie

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Description

Responsibilities:

Support Head, Technology Services in creating and implementing a strategy for the operations of technical services
Accountable to manage/oversee operations and service delivery of Technical services, service reviews, budgeting, invoicing, and cost recovery
Responsible to develop roadmaps and upgrade plans for various technical services and technologies
Responsible to develop processes and procedures for various technical services and deliverables
Responsible to ensure Availability, Performance, Capacity and Security aspects of various technical services and deliverables
Manage and lead an experienced technical services team that provides global coordination and oversight of the adoption of technical services across the group
Manage and ensure contractual obligations for technical services fulfilled by service providers are met
Ensures technical services operation complies with group policy and support audit compliance
Ensures BCP/DR Plan is prepared and reviewed periodically
Ensures DR drills and exercises are performed timely and in accordance to compliance and procedures
Ensures data retention policies are implemented as per policy
Ensures data restoration is performed periodically and reported timely
Manages and operationalize IT controls, processes, and procedures of technical services
Reviews, evaluates and recommends new technologies initiatives and services to improve technical services
Responsible to perform RFP/RFQ for technical services related procurement
Responsible for budgeting, cost recovery, billing and P&L for technical services and deliverables
Manage, lead and review the utilization of resources (People, Processes, Technology)
Establishes performance indicators to benchmark effectiveness of learning and development programs against best practices
Oversees the development of learning roadmaps for team members and functions

Requirements:

Bachelor's degree in Computer Science / Information Technology or equivalent
Minimum 10 years of experience in related field with at least 5 years of management role
Possess strong business acumen with innovative thinking and solutions.
Able to communicate effectively with all levels of the organization.
Good presentation and documentations skills and the ability to learn new technology quickly are essential.