Customer Service Advisor - Singapore - PEOPLE PROFILERS PTE. LTD.

Description

Industry: Heavy construction
Location: Tuas
Basic salary UP $2600 + Bonus

Job Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers' needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers' complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Min O Level
• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• At least 1-year relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: