- Safety and Security
- Ensure safety of passengers, employees, contractors and public in the stations.
- Ensure safety and security procedures are adhered to.
- Oversee the transit security personnel and officers in stations to safeguard and protect the people and property within stations.
- Customer Service
- Ensure that the customer service standards are met.
- Reliability
- Promptly respond to station and train emergency. You will have to perform Operator-Maintainer tasks, while awaiting arrival of maintenance staff, to ensure the safety and reliability of train services.
- Cash Handling at Stations
- Handle manual change when manning the Passenger Service Machine for sale and top-up of tickets and cards. Reconciliation of accounts and cash takings.
- Handle cash when servicing the General Ticketing Machines and collecting takings.
- Handle cash as part of Lost Property procedures.
- Station Operations, Equipment and Facilities
- Responsible for efficient performance of stations' equipment,
- Cleanliness and tidiness of stations, and
- Conservation of energy in stations.
- Others
- Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met.
- Report any equipment fault.
- To meet the expected Service Standards and Key Performance Indicators set for station operations.
- Improve the level of face-to-face customer service to the general commuter continually.
- Secondary assignments such as taking charge of the station staff-room, etc.
- Involve in projects relevant to station operations.
- Regular contact with the internal and external stakeholders as and when needed:
- Departments / branches (Rail Ops) - Ensure a safe and reliable operation of train service.
- Building & Facilities - Ensure station facilities and equipment are well maintained and faults are reported quickly.
- SMRT Safety & Inspectorate - Issues related to safety and security processes, incidents involving staff and passengers.
- Land Transport Authority (LTA) - Facilitate LTA staff in carrying out audit work at the stations
- Singapore Civil Defence Force (SCDF) - Handling of incidents in the stations
- Singapore Police Force - Handling of incidents in the stations
- Security Contractor - To report on absence of security officers and ensure that security checks are carried out diligently
- Cleaning Contractor - Report on cleanliness issues at the station
- Contractors - Carry out checks that contractors comply with safety and security procedures while working in the stations
- Visitors - Carry out briefings for visitors on the station facilities and the operations
- You should have a NITEC in an Engineering discipline.
- Basic computer literacy
- Customer-service oriented.
- Likes to work with people of all levels.
- Committed and has passion for work.
- Positive and open mind-set.
- Meticulous and alert.
- Ability to take initiative to make changes for better organization efficiency and effectiveness.
- Ability to work independently and be a good team player.
- Ability to work under stress and pressure.
- Ability to communicate effectively and clearly.
- Effective interpersonal skills
- Proficient in English and preferably in one other official language.
-
Station Manager, Nsewl
1 week ago
SMRT Corporation Ltd SingaporeStation Manager, NSEWL · **Job Purpose** · The Station Manager plays a key role in ensuring safe, secure, reliable and efficient operation of the station. As a Station Manager, you will: · - Be responsible and fully in-charge of the detailed daily operation of all facilities and ...
-
Station Manager, Nsewl
2 weeks ago
SMRT Corporation Ltd SingaporeStation Manager, NSEWL · **Job Purpose** · - The Station Manager plays a key role in ensuring safe, secure, reliable and efficient operation of the station. As a Station Manager, you will: · - Be responsible and fully in-charge of the detailed daily operation of all facilities an ...
-
Assistant Station Manager, NSEWL
4 days ago
SMRT TRAINS LTD. Singapore Full timeDuties & Responsibilities · Ensure safety of passengers, employees, contractors and public in the stations. · Ensure safety and security procedures are adhered to. · Oversee the transit security personnel and officers in stations. · Ensure that the customer service standards are ...
-
Snr Administration Officers
3 weeks ago
SMRT TRAINS LTD. Singapore**Job Purpose** · - Responsible for the day to day administrative functions of the Rail Ops Division. · **Responsibilities** · - Work collaboratively with all departments in Rail Ops (NSEWL) on management of suppliers, supply/demand planning, inventory management and order fulfil ...
-
Ops Specialist, Station Project
1 week ago
SMRT Corporation Ltd SingaporeOps Specialist, Station Project · **Job Purpose** · - Main purpose is to support the Lead, Station Project in the implementation of projects for Station, Train and Depot Operations. Assisting in conducting site surveys, distributing items, sorting and delivering posters, maintain ...
-
Senior Administration Officer
3 weeks ago
SMRT Corporation Ltd SingaporeSenior Administration Officer · **Job Purpose** · - Responsible for the day to day administrative functions of the Rail Ops Division. · **Responsibilities** · - Work collaboratively with all departments in Rail Ops (NSEWL) on management of suppliers. · - Supply/demand planning, i ...
-
Senior Ops Specialist
2 weeks ago
SMRT Corporation Ltd SingaporeSenior Ops Specialist · **Job Purpose** · Main purpose is to support the Lead, Station Project in the implementation of projects for Station, Train, and Depot Operations. Assisting in conducting site surveys, plan and prepare request from various internal and external stakeholder ...
-
Senior/executive, Safety, Security
3 weeks ago
SMRT Corporation Ltd SingaporeSenior/Executive, Safety, Security & Quality (NSEWL) · **Job Purpose** · - Reporting to Branch Manager, Safety, Security & Quality Office (SSQO), incumbent will be responsible for SSQ Management, SQ Compliance & driving SQ Culture for NSEWL Division. · **Responsibilities** · - In ...
-
Manager, Ops Innovation
3 weeks ago
SMRT Corporation Ltd SingaporeManager, Ops Innovation · **Job Purpose** · - Reports to Senior Manager, Planning & Innovation, the Manager, Ops Innovation will plan, develop, grow and steer innovation culture in North-South and East-West Lines by keeping abreast of innovations, emerging technology to match ide ...
-
Ground Controller, Nsewl
2 weeks ago
SMRT Corporation Ltd SingaporeGround Controller, NSEWL · **Job Purpose** · - As a Ground Controller (GC), you will report to the Ground Controller Executive and play a key role in track access management during non-traffic hours by booking in and booking out of Possession and take on the role and responsibili ...
-
Service Operations Manager
3 weeks ago
SMRT Corporation Ltd SingaporeService Operations Manager (NSEWL) · **Job Purpose** · - As Service Operations Manager (SOM), you are responsible for the operation and administration of all the train stations within a designated zone. The SOM shall lead and motivate the station staff within the zone to achieve ...
-
Manager, Ops Innovation
2 days ago
SMRT Corporation Ltd SingaporeManager, Ops Innovation · **Job Purpose** · - Reports to the Planning & Innovation Senior Manager, the Ops Innovation Manager will plan, develop, grow and steer innovation culture in North-South and East-West Lines by keeping abreast of innovations, emerging technology to match i ...
-
Manager, Track Civil Structure Maintenance
4 days ago
SMRT Corporation Ltd SingaporeManager, Track Civil Structure Maintenance · **Job Purpose** · - To provide leadership in management, be responsible and accountable for the performance of NSEWL, BPLRT and CCL (Include future lines) Tunnel/Viaduct to ensure that the infrastructure of the Tunnel/Viaduct systems a ...
-
System Engineer
4 days ago
Siemens SingaporeSiemens Mobility is the world's leading provider of mobility solutions that enable the efficient, safe and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Driven by innovation, we dev ...
-
Rail Services Manager
1 week ago
SMRT Corporation Ltd SingaporeRail Services Manager · **Job Purpose** · - A NSEWL Rail Services Manager (RSM) oversees the management of train and depot operations, in adherence to operations and regulatory requirements and standards. He/she performs on-site inspections, supervises train services and staff's ...
-
Depot Ground Coordinator, Nsewl
1 day ago
SMRT Corporation Ltd SingaporeDepot Ground Coordinator, NSEWL · **Job Purpose** · - The Depot Ground Coordinator will be required to perform the role of Possession Master for depot track access works. He or she is to ensure work parties' safety and their compliance to rules and procedures during the track acc ...
-
SMRT Corporation Ltd SingaporeAssistant Engineer, Power Services Controller (PSCO) · **Job Purpose** · - Power Services Controller (PSCO) works closely with the Chief Controller (CC) in Operation Control Centre(OCC) to monitor and control the Electrical Power System (22kV AC, 750V DC & 415V AC) and theEnviron ...
-
SMRT Corporation Ltd SingaporeExecutive/ Senior Executive, Service Transformation and Recognition · **Job Purpose** · Execute service campaigns and recognise colleagues for good service excellence efforts through awards and recognition. · **Responsibilities** · **Campaigns & Communication** · - 1. Run service ...
-
Ops Specialist, Station Project
2 weeks ago
SMRT Corporation Ltd Singapur, SingaporeJob Purpose · Main purpose is to support the Lead, Station Project in the implementation of projects for Station, Train and Depot Operations. Assisting in conducting site surveys, distributing items, sorting and delivering posters, maintaining worn-out signages, take up the SPI ...
-
SMRT Corporation Ltd Singapur, SingaporeJob Purpose · To manage and oversee both the Electrical Safety Audit & Licensing (ESAL) and Power Services Controllers (PSCO) of NSEWL, CCL, BPLRT & TEL. For ESAL, to ensure SMRT electrical installations and maintenance procedures are compliance with Energy Market Authority (EM ...
Assistant Station Manager, NSEWL - Singapur, Singapore - SMRT Corporation Ltd
Description
Job Purpose
You will provide excellent customer service to the passengers to make their journey with SMRT a delightful one. You will assist in the operation and control of an MRT station, that includes monitoring of station equipment, responding to station emergencies, station patrol and other station-related duties.
During an incident or ad-hoc occurrence in station that affecting the customer services, you are expected to make sound decision and to resolve / mitigate the situation.
Responsibilities
The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time.
You will be required to perform 8-hour rotating shifts, including duties on weekends and public holidays.
Qualifications & Work Experience
Skills
Technical skills include:
Generic skills include:
Successful candidates will undergo a structured training programme to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager.