Application Support Engineer J40217 - Singapore - ScienTec Consulting

ScienTec Consulting
ScienTec Consulting
Verified Company
Singapore

3 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
We are looking for Application Support Engineer to join IT software company

  • Working Hours: Monday to Friday (Hybrid Working Arrangement)
  • Working Location: Tanjong Pagar (5 minute away from MRT)
  • Salary Package: Basic salary + AWS + VB (Permanent Roles)
  • Fintech Project Exposure: Blockchain / Crypto / Payment Gateway

Responsibilities:


  • Provide daily support to users including meets the service standards, maintained quality of service, resolved queries timely and accurately.
  • Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
  • Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
  • Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Requirements:


  • Experience with some programming languages (HTML, JAVA) will be an added advantage.
  • Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous.
  • Willing to work on rotating shifts including weekends and public holidays.
  • Quickly identify problems, form solutions, and execute stepbystep troubleshooting procedures.
Kris Ang

Recruitment Consultant

Ang Wen Hao (Kris) - R2090523

ScienTec Consulting Pte Ltd - 11C5781
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