Supply Operations Manager - Singapore - eTeam Inc

    eTeam Inc
    eTeam Inc Singapore

    14 hours ago

    Full time
    Description

    Overview

    We are looking for a goal-oriented, creative, and industry-savvy Supply Operations Manager to support the acquisition team in growing high-quality supply. This role requires a strong understanding of the experiences industry, business acumen, and the ability to thrive in complex, fast-changing environments. The ideal candidate is highly collaborative, comfortable with ambiguity, and driven to optimize processes while delivering measurable business impact across regions and time zones.

    Key Responsibilities

    1. Industry Awareness, Trend Spotting & Sourcing

    • Identify and source experiences that reflect the identity, culture, and uniqueness of each city.
    • Stay current on industry, travel, hospitality, entertainment, and cultural trends.
    • Build and maintain city- and region-specific lead pipelines for both existing and new experiences.

    2. Sales Operations & Acquisition Support

    • Support the Operator Experiences Supply Team by managing leads through internal funnels, tools, and tracking systems.
    • Develop strong expertise in the acquisition funnel and collaborate closely with regional and global stakeholders.
    • Identify creative tactics to accelerate acquisition, remove friction, and improve conversion.

    3. Optimization & Host Retention

    • Guide hosts through their first 3–6 months on the platform with onboarding, technical support, and growth best practices (pricing, optimization, run-of-show).
    • Drive host retention during the ramp-up phase through online and in-person engagement.
    • Support priority hosts to ensure long-term success and listing performance.

    4. Communication & Cross-Functional Collaboration

    • Provide regular project updates and actionable insights to cross-functional teams and leadership.
    • Clearly size issues, remove blockers, and build compelling business cases to drive decisions.
    • Collaborate effectively across creative, technical, and business teams.

    5. Tracking, Reporting & Data Hygiene

    • Maintain 100% accuracy across all tracking and reporting systems.
    • Report on performance trends—both positive and negative—with a solution-oriented mindset.
    • Stay updated on internal best practices, tools, and training.

    6. Quality & Brand Alignment

    • Ensure acquired supply meets quality standards aligned with the Experiences brand vision.
    • Apply taste, quality, and brand guidelines set by cross-functional stakeholders.

    Required Expertise & Qualifications

    • 8+ years of experience in supply acquisition, partnerships, account management, sales, or related roles
    • Bachelor's degree or equivalent practical experience
    • Deep understanding of local and regional trends in travel, hospitality, food & beverage, arts, culture, and entertainment
    • Strong ability to assess quality, spot emerging trends, and anticipate market shifts
    • Proven experience working cross-functionally and building trust across teams
    • Proficiency in CRM and organizational tools (e.g., Salesforce, Airtable)
    • Strong ownership mindset with a track record of delivering against KPIs and business targets
    • Serves as a subject-matter expert for process and sales operations within the Operator Management team
    • Thrives in ambiguity, adapts quickly to change, and remains motivated in evolving environments

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