Customer Service Executive - Singapore - Housing & Development Board

    Housing & Development Board
    Housing & Development Board Singapore

    1 day ago

    $42,000 - $78,000 (SGD) per year * Administrative
    Description
    What The Role Is

    Customer Service Executive - You work in a call centre environment.

    What You Will Be Working On
    • Handle enquiries from the public through the Branch Service Line (HDB's hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
    • Promote, educate and guide callers on the use of HDB's e-Services
    • Provide case-specific advice and quality customer service to customers over the phone
    • Keep abreast with latest policies and procedures so as to provide accurate information to customers
    • Resolve customer's queries effectively and escalate problems promptly
    • Work as a team to ensure that call centre service KPIs are met
    • Any other tasks assigned

    What We Are Looking For

    You should
    • Possess effective telecommunication & strong customer service skills
    • Have a passion to deliver customer-centric service
    • Proficient in English and another language
    • Can size up customers' enquiries accurately and document them quickly in the system
    • Can handle stressful situations appropriately
    • Be meticulous and independent
    • Experience in customer service or call centre will have an added advantage

    Successful candidates will be offered a 1+1 year contract.

    All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
    * This salary range is an estimation made by beBee
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