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    Mandarin & Cantonese Solution Center Associate - Payments - Singapore - JPMORGAN CHASE BANK, N.A.

    JPMORGAN CHASE BANK, N.A.
    JPMORGAN CHASE BANK, N.A. Singapore

    Found in: Talent SG 2A C2 - 1 day ago

    JPMorgan Chase Bank, N.a. background
    Description
    Roles & Responsibilities

    DESCRIPTION/RESPONSIBILITIES:

    This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments

    As an associate with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and FI clients holding a relationship with JPMorgan Hong Kong.

    Job Responsibilities


    • Manage enquiries received Corporate and FI customers with the highest service levels and optimal turnaround time.


    • Adhere to the department policies and procedures and drive the same value within your team


    • Engage professionally in person, emails and on the phone to assist with every client need or issue


    • Work independently and in a team environment to maximize productivity in a most efficient manner


    • Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement


    • Help align your and your team's performance to the broader organizational goals.


    • Support the team in local governance activities and be ready to participate in ad-hoc projects

    Required Qualifications, Capabilities, and Skills


    • Minimum of 5 years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry


    • Advanced/Specialist/Management/Graduate Diploma or equivalent


    • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines


    • Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients from Hong Kong


    • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

    Preferred Qualifications, Capabilities, and Skills


    • Ability to use data to create metrics and reporting


    • Proficient in Microsoft Office (Excel, PowerPoint, Word)

    To apply for this position, please use the following URL:

    Tell employers what skills you have

    customer mindset
    Influencing Skills
    Subject Matter Expert
    Sales
    Treasury
    Microsoft Office
    Customer Service Operations
    Process Improvement
    Engaging with stakeholders
    Cantonese
    PowerPoint
    Portfolio Management
    Banking
    Excel
    Team Player
    Providing expert advice
    Stakeholder Management
    Team Work

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