Customer Success Specialist - Singapore - AppDynamics

Description

Full Stack Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team.

As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, deliver ATXs and Accelerator sessions, and proactively help customers adopt Cisco's FSO solutions.

What You'll Do

Full Stack Observability (FSO) Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco FSO solutions.

They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users.

• Develop positive relationships with key collaborators within the customer teams as well as Cisco teams (CSE, SPM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence.
• Enable customers to realize the most value from their Cisco FSO investments.
• Develop a deep understanding of our FSO products, its offerings, and its technical aspects to optimally assist customers with technical inquiries, configurations, integrations, and troubleshooting. Deliver targeted technical workshops and ATX sessions to clients in order to drive adoption of the AppD platform and FSO solutions.
• Guide new customers through the whole product lifecycle journey from onboarding to implement to renew. Provide training and ATX sessions to ensure customers are equipped to effectively use our product.
• Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights.
• Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc.
• Mentor other Services team members on various technical topics to promote a shared culture of technology excellence at all levels.
• Foster collaboration with our Sales. Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality.

Who You Will Work With

You will collaborate closely with cross-functional teams, including Sales, Product Engineering, SPMs, and CSEs to deliver exceptional customer experiences and drive long-term customer satisfaction.

Who You Are

• Bachelor's degree in Computer Science or similar technical field or equivalent technical experience
• 10+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting role.
• Understanding of the FSO, Security, and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus.
• Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
• Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization.
• Knowledge and experience (6+ years) in at least two of the following technical domains
• SDLC practices including Agile, DevOps and CI/CD strategies.
• IT Operations (NOC or similar)
• Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry)
• Cloud technologies (AWS, Azure, GCP, etc)
• Open Telemetry
• SAP Technologies
• Application Performance Management
• Application Development
• Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE),.Net

We Are Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference.

Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take.

We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart.

Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

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