IT Support Engineer - Singapore - SYSNET SYSTEM AND SOLUTIONS PTE. LTD.

SYSNET SYSTEM AND SOLUTIONS PTE. LTD.
SYSNET SYSTEM AND SOLUTIONS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Responsibilities and Duties:


  • Attend to user to solve reported IT issues.
  • Basic wire/wireless Networking, NetworkPrinter installation/ File Server.
  • Network Mapping & Basic knowledge on Cloud
  • Windows Server AD implementation, Configuration and Support.
  • Setting up of new PC and data transfer to new PC/Desktop/Laptop.
  • To ensure endpoint encryption is activated for computers and defined device.
  • Service Asset and Configuration Management (SACM) of end user system
  • 1st level troubleshooting for network issues and telephony system.
  • To assist and liaise with IT Backend team members and users when there are reported ITrelated incidents.
  • Installs, maintains, and troubleshoots required client and hardware, whether onsite or remotely.
  • To deliver support to an organization's desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
  • Escalate to vendor and follow through for all hardware failure.
  • Liaise on any requests for related matters including requests for quotations.
  • To be the single point of contact for all correspondence between vendor and users.
  • Assisting the Projects Engineers with new implementations and migrations
  • Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).
  • Work with Helpdesk team for ticket escalation and reporting
  • Document maintenance for all computer systems and network infrastructure.
  • Timely submission of work log report and monthly attendance report
  • Attend weekly/scheduled engineers meeting.
  • Willing to gain experience in design, maintenance, and support of a Microsoft AD, SCCM Exchange infrastructure including performance, capacity, and recovery technologies
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