Head, Business Management, SG - Singapore - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

Description

Roles & Responsibilities

Job Summary

· To support Regional Client Coverage business (Asia & Global Segments) in delivering business requirements and results.

· The role is focused on driving business performance / results through 1. facilitating the implementation of Bank-wide and Client Coverage initiatives 2. supporting discussions and decision-making at various forums / committees and 3. delivering efficiency, change, and business performance agendas.

· The role involves a combination of routine, project and ad-hoc work. Specific areas of responsibility will include

Business Performance (Revenues and Returns)

· Analysis of Revenues and Returns for CIB

· Preparation of performance presentations for various stakeholders

· Tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity

· Review and track frontline productivity using a standardised approach. Identify areas for improvement.

· Help defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.

· Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments.

Client portfolio management and Client engagement

· Review client onboarding requests and act as approver for new client ID creation.

· Support client tail management process, including dormant GICs retention approval: quarterly review of new proposed exits and monthly tracking.

· Be the business owner for the governance of the NPC framework, management of the NPC portfolio and country classification.

· Review and track the delivery of CIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc).

· Review and track adequate and efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.

· Work with regional CIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients.

Business strategy and Project management

· Support the definition, tracking and delivery of Country go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): coordinate strategy formulation, translate into initiatives, and track initiatives.

· Organise yearly or ad hoc strategy days to ensure close communication and alignment between CC, products, and functional teams.

· Support the preparation of the annual Regional / Segment Corporate Plan.

· Support and represent the region/ country/ segment for the execution and tracking of business-related CC group or local projects (e.g. operating model changes/ restructuring, RWA optimisation, remediation efforts, Client Central launch).

Sales Planning and Enablement

· Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.

· Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.

· Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans).

· Ensure teams are uploading call reports in a timely manner.

· Support in the region the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.

· Manage CRM access request approvals (for CC and non-CC staff) and support/ approve CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.

Continuous improvement initiatives

· Keep abreast of best practices in learning and development to raise the performance

· Optimise current processes to meet customer requirements (internal and external)

People agenda and Communication

· Support the region in delivering against HR objectives and initiatives: Diversity and Inclusion targets, succession planning, people forum, etc.

· Support RM scorecard process, including target setting/ uploading, handling/ escalate RM inquiries/ questions regarding scorecard issues. Ensure a transparent correlation between bonus and scorecard scores across the region.

· Support the annual P3 process (compensation, bonus, promotions, CP reviews).

· Track headcount and review periodically the consistent use of Job Families (in particular, for new employees).

· Oversee the IG/ Internship/ Apprenticeship/ Short Term Assignments (STAs) programmes (requests, allocation, coordination of rotations, post programme hiring, etc) – IGs to report into the BPM.

· Provide guidance, set objectives & review performance , growth plan for the direct reports

· Coordinate staff training programmes.

· Ensure effective communication of key business messages to Client Coverage frontline (incl. key changes impacting clients, RMs and the broader client teams).

· Contribute and ensure participation of the country Client Coverage frontline to Global/ Regional initiatives (townhalls, forums, surveys, etc).

Risk & Control

· Review papers for submissions to Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC) and Root Cause Reviews (RCR): Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF).

· Review papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, Regional RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk.

· Review/ Assist in preparing reviews with external auditors (EY), onshore regulators (SAFE, PBOC, CBIRC), overseas regulators (HKMA, PRA).

· Review country Conduct Plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum.

Administrative / delegation support

· Manage country Client Coverage Management Team meetings (agenda, actions, and notes).

· Ensure all business heads have the required sources of authority and delegations (POAs, GASB, GDAM, other DoAs, etc).

· Manage ad-hoc tasks and activities as may be required from Country, Regional or Group teams.

Our Ideal Candidate

· Masters or Bachelors degree

· 7 years of experience in risk governance frameworks & quality framework and processes

· Proactive and positive with the ability to make good / sound decisions and use independent judgement

· Project and Program Management skills to monitor specific projects and take ownership of issues / tasks

· Ability to create effective work relationships across functions & borders

· Interpersonal skills in networking, influencing and decision taking

· Good presentation, time management, negotiation and influencing skills

· Excellent written & oral communication skills

· Can work independently to strict timeframes

· Focused, organised and results-oriented

· Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda

· Assertive, tenacious and willing to challenge when required

· Knowledge of the Global regulatory environment and the ongoing developments

· Interpersonal skills in networking, influencing and decision taking

Role Specific Technical Competencies

· Manage Conduct

· Manage Risk

· Products and Processes

· Manage People

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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