Facilities & Maintenance Manager, South Asia Pacific - Singapore - Tiffany & Co.

Tiffany & Co.
Tiffany & Co.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.

  • Join Tiffany & Co. and be part of the largest luxury group in the world
  • LVMH
  • Are you passionate about Store Planning & Facilities?
  • Do you love making a difference and working in a high performing team?


The Facilities & Maintenance Manager, South Asia Pacific (SAPAC) is responsible for the overall retail stores and regional office facilities management in the SAPAC region.

This role will manage a portfolio of retail locations, managing day-to-day maintenance and repairs orders. They will oversee the stores upkeep, equipment maintenance strategy and issue resolution for all SAPAC stores.

This position also directs and manages the planning and execution of other capital facilities projects specific to punch list completion and warranty issues to ensure that they are completed as designed, within budget, on schedule, and to Tiffany & Co.'s standards.

The role will report to the Store Planning Director and work closely with Market Leads and Store Managers.

They will also be responsible for driving sustainability projects and monitor LEED certifications on our Capital Projects & global / LVMH initiatives.

**Responsibilities

Retail Facilities Management

  • Manage a portfolio of retail stores in 7 markets
  • Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Philippines. This will involve managing maintenance and repair work orders and identifying solutions to raised issues
  • Responsible for coordinating remedial work for store emergencies and ensuring the vendors have a solid plan of action when addressing issues and are following Tiffany & Co standards
  • Communicate to the stakeholders and provide updates as needed to ensure that the issues are corrected and work orders are closed in a timely manner
  • Visit all retail facilities as needed and partner with Retail Excellence Managers to complete quarterly site audits detailing store conditions along with supporting documentation and work orders
  • Review store conditions with Store Managers, Retail Excellence Managers and take corrective follow up measures. Provide updates and seek guidance/direction on technical issues with the Store Planning team
  • Provide feedback to the Store Planning & Store Design team on store finishes/materials and specifications performance in partnership
  • Provide Retail Excellence team with proactive facilityrelated safety and health services in relation to facilities maintenance. Routinely evaluate, recognize and respond to reported facilityrelated safety and health hazards and concerns. Comprehend and implement facilityrelated industry and Tiffany safety and health requirements to maintain a safe and healthy store environment for employees, clients and visitors
  • Work in conjunction with Global Procurement to develop, maintain and administrate facilities vendor contracts. Set up yearly / new store's contracts; including mechanical, fire, cleaning and general maintenance with cost efficiency and quality of service in mind
  • Manage minor store refresh and upgrade projects on time and on budget. Work with the Store Planning teams to develop projects scope and budget. Procure and coordinate any external resources required to assist in managing the projects to successful completion
  • Ensure all Maintenance, Mechanical, Electrical, Plumbing and Life Safety standards and codes are strictly adhered to. Manage, schedule and coordinate resources in response to internal user requests and projects. Implement scheduled maintenance on all critical/major equipment. (i.e., HVAC units, Life safety, fire protection equipment, etc.)
  • Manage facilities needs in partnership with Retail Excellence Managers for store reinstatements and coordinate with IT & Security, Global & Regional teams

Regional Facilities Management

  • Develop and execute a consistent and effective HVAC maintenance program for the stores and develop an HVAC project replacement schedule incorporating input from Global Procurement, HVAC vendors and experts and internal client(s) to ensure optimal project delivery
  • Identify scheduling variations and maintenance tasks during project development and institute solutions resulting in equal expenditure in PMs and repair and maintenance as well as decreasing emergency work orders year over year as related specifically to HVAC
  • Develop and maintain project budgets. Track estimates, budgets and current forecasts
  • Coordinate with the project team to ensure timely completion and coordination of construction document drawings that will be issued to approved construction managers/general contractors and vendors for pricing/bid
  • Develop and maintain MEP, Hardware, Lighting and other store equipment and fixture specifications within the Facilities Department, coordinate store equipment standar
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