Customer Success Manager - Singapore - Lemnisk Pte Limited

Description

Job Role Customer Success


Location Singapore

Lemnisk is the world's first real-time cross channel marketing automation built on an intelligent and secure Customer Data Platform for Enterprises


The key capabilities include:

• Uniquely resolve a user in realtime across different data sources andchannels
• Create 1to1 personalized experiences for each user across multiple marketing channels
• AIengine that orchestrates individual customer journeys on the right channels at the right time

Lemnisk delivers superior customer experiences that result in increased conversion, retention,

About the and growth for enterprises. Founded in 2019, Lemnisk has offices in Boston, Bangalore, Dubai,

Company and Singapore. The company is ISO 27001 certified and ISO 27018 compliance certified, accredited by BSI.


Reporting Client Partner - India

Looking for a maverick who is passionate about increasing digitals share of Business for Lemnisk clients

• Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients

Key Define and Execute strategy for retention and cross sell for everyaccount

Responsibilities Understand client known and unknown needs and partner with Delivery and product team to address client needs

• As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics,Head
• Innovation and other C level executives.
• Provide Client and market level insights for product innovation
• Lead presales for the region & given set of accounts
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs
• 23 years of MarTech or Digital Marketing experience, with strong demonstrated prior experience of helping clients

Qualifications achieve success using enterprise solutions preferably digital marketing platforms.

• Must know English, must have excellent communication skills.
• Proven track record of upselling/cross selling
• Experience in working with and influencing customers at multiple levels up to CXOs.
• Willingness to travel, if required on short notice.
• BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

Salary:
$6, $7,000.00 per month


Benefits:

• Work from home

Schedule:

• Monday to Friday

Experience:

• Digital marketing: 2 years (required)