- Responsible for the overall operational excellence at the Customer Experience Centre (CEC).
- Establish, develop, and maintain positive business and customer relationships.
- Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.
- Oversee CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees.
- Exploring and adopting technology solutions for automation includes CRM systems, analytics software, etc.
- Manage stock inventory to ensure availability of necessary resources.
- Maintain cleanliness and orderliness of the CEC environment.
- Support in admin and documentation.
- Blend customer-centric mindset with operational efficiency to create a holistic and outstanding CEC experience
- Strong background in customer service, with a proven track record of building and maintaining positive relationships.
- Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
- Comprehensive understanding of each Business Unit's (BU) messaging and strategic objectives.
- Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
- In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
- Skilful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand.
- Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
- Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
- An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
- Experience in implementation of operational improvement initiatives preferred
- Excellent interpersonal skills
- Good presentation skills and able to write well
- Excellent analytical skill and proficiency with Microsoft Excel.
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Customer Service Ambassador
Found in: Talent SG 2A C2 - 3 days ago
BAN LIEN REALTY CO PTE LTD SingaporeRoles & Responsibilities · Customer Service AmbassadorMonthly Salary - $2,000 - $2,500Working time – shift work; 7am - 3pm; 3pm – 11pm6 days work (Inclusive of Sundays and Public holidays) · Roles & Responsibilities · Check-in/out of guests, issuance of key cards and amenities · ...
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Customer Service Ambassador
Found in: Talent SG 2A C2 - 1 day ago
VANTAGE AUTOMOTIVE LIMITED SingaporeRoles & Responsibilities · Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of ...
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Customer Service Ambassador
Found in: Talent SG C2 - 6 days ago
Hastings Deering Singapur, Singapore Full timeCompany : · Vantage Automotive Limited Responsibilities: · Welcoming customers upon entrance · Acting as the point of reference for guests who need assistance or information · Understanding customer's needs and directing them to sales consultant or service advisor · Answer the p ...
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Concierge & Customer Ambassador
Found in: Talent SG 2A C2 - 2 days ago
MORGAN MCKINLEY PTE. LTD. SingaporeRoles & Responsibilities · What does the role look like? · Responsible for the overall operational excellence at the Customer Experience Centre (CEC). · Establish, develop, and maintain positive business and customer relationships. · Identify opportunities for improvements relate ...
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Customer Service Ambassadors
Found in: Talent SG C2 - 6 days ago
People Profilers Singapur, Singapore Full timeResponsibilities · Welcoming customers upon entrance · Acting as the point of reference for guests who need assistance or information · Understanding customers needs and directing them to sales consultant or service advisor · Answer the phone and make appointments, take and distr ...
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Orange Force Ambassador
Found in: Talent SG 2A C2 - 1 day ago
INCOME INSURANCE LIMITED SingaporeRoles & Responsibilities · As an Orange Force Ambassador is a person who spends much time riding on the road, always ready to serve Income Motor policyholders when the call arises. He must be well groomed and passionate to serve, as the face and voice of Income Insurance Ltd. The ...
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CX Ambassadors
Found in: Talent SG 2A C2 - 2 days ago
WORLD MODE SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Customer Experience (CX)Ambassadors will evolve to reflect the changing demands and expectations of retail environment that prioritizes customer-centric strategies and solutions. · It is important to emphasize the importance of personalized service, tec ...
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Food and Beverage Trainee
Found in: Talent SG 2A C2 - 3 days ago
THE SINGAPORE RESORT & SPA SingaporeRoles & Responsibilities · Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel's brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and ...
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Guest Relations Executive
Found in: Talent SG 2A C2 - 1 day ago
THE SINGAPORE RESORT & SPA SingaporeRoles & Responsibilities · Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel's brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and ...
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Deputy Boutique Manager
Found in: Talent SG 2A C2 - 3 days ago
LUXURY VENTURES PTE. LTD. SingaporeRoles & Responsibilities · Position Summary · As a Brand Ambassador, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service. · ...
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Front Office Trainee
Found in: Talent SG 2A C2 - 3 days ago
THE SINGAPORE RESORT & SPA SingaporeRoles & Responsibilities · Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel's brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and ...
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Mobile App Ambassador
Found in: Talent SG 2A C2 - 5 days ago
SG JOB BOT PTE. LTD. SingaporeRoles & Responsibilities · 1. Apply via PAA4145 · 2. Join this telegram channel for the latest jobs · Job title: Shell GO+ Mobile App Ambassador · Location: Islandwide · Working hours: 3 to 4 days a week, 5 to 6 hours per shift and are able to start at early as 8am · Salary: $1 ...
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Sales Associate
Found in: Talent SG 2A C2 - 3 days ago
ADECCO PERSONNEL PTE LTD SingaporeRoles & Responsibilities · The Opportunity · Opportunity to grow career · High commission scheme · Top luxury brand · The Job · Introduce the brand and engage clients with the brand by providing exceptional client experience · Meet clients' expectations and support clients in dis ...
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Visitor Experience Ambassador
Found in: Talent SG 2A C2 - 2 days ago
DEFENCE COLLECTIVE SINGAPORE LTD. Singapore Part timeRoles & Responsibilities · Job Description · Part-time position · Daily Operations of Front-end Operations and Stations · Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our v ...
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Sales Associate
Found in: Talent SG 2A C2 - 2 days ago
LUMINE SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · We are hiring passionate, outgoing and highly motivated individual who pursue higher customer service skill as a new team member to make our brand better and brighter together. · Job Highlights · Career Growth Opportunity · Innovative and Energetic Work ...
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Retail Associate
Found in: Talent SG 2A C2 - 1 day ago
CITIAIR HOLDINGS PTE. LTD. SingaporeRoles & Responsibilities · Role Description · Be a Brand Ambassador to represent brand in a professional manner · Selling of home diffusers and essential oils · Able to respond to customers' queries and provide outstanding customer service · Able to demonstrate some product usage ...
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Luxury Sales Representative
Found in: Talent SG 2A C2 - 3 days ago
8 HUNTERS INTERNATIONAL PTE. LTD. SingaporeRoles & Responsibilities · Our clients are luxury labels within the Fashion, Timepiece & Jewellery sector. · In view to their expansion in Singapore, they are on the lookout for Talents to join them in the position of Luxury Sales Associate. · Be a positive ambassador to the bran ...
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Customer Service Officer
Found in: Talent SG 2A C2 - 1 day ago
MAX OUT FITNESS PTE. LTD. SingaporeRoles & ResponsibilitiesWe are looking for fun-loving, fitness-crazy people to join our growing MAX OUT FITNESS (MOF) family · As our Customer Service Ambassador, you shall possess strong sales and customer service qualities to drive sales and boost client base. · Sales experienc ...
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Regional Sales Lead Luxury Brand Division
Found in: Talent SG 2A C2 - 3 days ago
VCT GROUP OF WINERIES ASIA PTE. LTD. SingaporeRoles & Responsibilities · Lead the sales operation and execution of the luxury wine sales strategy within a specific geographic zone and act as brand ambassador to position our luxury brands portfolio, with the aim of maximizing sales and achieving the business plan in line with ...
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Service Ambassador
Found in: Talent SG 2A C2 - 3 days ago
PERSOLKELLY SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Service Ambassador (Leasing) · 5-day work week based on the roster, including weekends and public holidays · Shift work, with shift allowance · $2800 + VB + Shift allowance · Changi Airport · As a Rental Ambassador, you'll be the driving force behind c ...
Concierge & Customer Ambassador - Singapore - MORGAN MCKINLEY PTE. LTD.
Description
Roles & ResponsibilitiesWhat does the role look like?
What are we looking for?
CRM
Lifestyle
Microsoft Excel
Operational Excellence
Customer Experience
Interpersonal Skills
Inventory
Customer Relationships
Technology Solutions
Presentation Skills
Team Player
Articulate
Customer Service
Able To Work Independently
