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Administrative Duties:
- Process invoices and billings, track expenditure and revenue, and liaise with finance.
- Handle Purchase Orders, Licence Agreements, payment follow-ups, GTO collection, Security Deposit refunds, and other administrative tasks.
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Customer Service:
- Provide timely and effective customer service support.
- Respond to shopper feedback and concerns.
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Mall Events and Campaigns:
- Support the team in executing mall-wide campaigns and events to enhance customer experience and drive footfall.
- Collaborate with tenants to increase participation in mall activities.
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Team Support:
- Support the team in managing and updating mall signages, websites, and other channels.
- Assist with ad-hoc coverage at the Customer Service Counter.
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Requirements:
- Diploma in Communications, Marketing, Business, or related discipline.
- Minimum 1 year of working experience in a similar capacity, preferably in a shopping mall or retail environment.
- Excellent interpersonal and communication skills.
- Meticulous attention to detail and self-motivation.
- Ability to handle high-volume workload and deadlines with minimal supervision.
- Proficient in systems and Microsoft Office.
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