Retail Manager - Singapore - BoConcept

Description

Responsibilities:

• Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
• Collaborate with management to develop budget and evaluate business financial performance regularly.
• Build a CRM programme for the team to establish rapport and cultivate relationships with customers.
• Monitor merchandising presentation and visual display
• Develop and ensure follow-through on a service recovery framework for crisis management
• Ensure business continuity management in retail operations
• Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Manage all controllable costs with a view to maintaining profitability.
• Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
• Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Requirements:

• Diploma or Degree in Business Management, or any related field
• 3 – 5 years of retail experience
• Proven track record of attaining sales target, success in strategic planning and problem solving
• Engaging, positive and motivating communication skills
• Customer-focused with strong communications and interpersonal skills
• Strong leadership and organizational skills
• Knowledge of retail management and procedures
• At least 2 years of experience in managing a team