- At least Higher NITEC/NITEC/ GCE N/ O/ A Levels
- Prior experience in service industry will be an advantage
- Team player with a positive attitude
- Ability to engage people over the phone in a courteous, timely and professional manner
- Must be fully vaccinated against COVID-19
Senior/ Patient Service Associate, Call Centre Shared Services - Singapore - SINGAPORE HEALTH SERVICES PTE LTD
Description
Roles & ResponsibilitiesYou will be required to attend to calls, faxes, emails and other forms of electronic communications (including but not limited to live chats, messaging) from patients, patients' family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment-related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients' appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.
Job requirements:
Able To Multitask
Microsoft Office
Healthcare
Good Communication Skills
Communication Skills
Administrative Support
Team Player
Customer Service
Disposition
Scheduling
Appointment Scheduling
Radiology