IT Support Technician - Singapore - I-SERV ASIA PTE. LTD.

Description

• Provides technical support, training, and guidance to users over the phone, remote login, or facetoface.
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
• Escalates and coordinates Service Desk requests (incidents/questions) to appropriate L2/3 support personnel
• Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio visual hardware as required including Video Conferencing
• Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multiuser and office moves
• Administer user accounts via Active Directory and other related tools
• Occasional assistance in administration of local servers, switches, and IP phone systems
• Configure and maintain local printers and multifunction devices
• Manage and maintain accurate inventory of local hardware assets including: PCs, mobile devices, peripherals and wireless devices
• Coordinate hardware and software requests, ordering items once approved and timely processing of invoices for approval
• Supports team's abilities and functions through positive customer relations
• Contributes to the improvement and enhancement of processes and procedures
• Performs related duties as assigned by management.

• A selfmotivated person with exceptional problem solving and analytical skills
• Be customer service oriented with superior customer service skills
• Have excellent English written and verbal communication skills
• Japanese language, both spoken and written is an advantage.
• Possess strong interpersonal and organization skills
• Occasional evening and weekend work may be required
• Local travel within may be required
• Provide adequate notice for absence and/or tardinessTechnical skills
• Strong knowledge of Windowsbased Operating Systems and networking environment
• Knowledge of Office 365, and Access Management, etc.
• Knowledge of basic computer hardware assembly and troubleshooting.
• Strong understanding of Active Directory and Microsoft Exchange environments
• Solid understanding of network connectivity issues, such as wireless networking, along with a solid understanding of Microsoft Terminal Services and Remote Desktop Connection
• Familiar with ticketing systems, ticket SLA and lifecycle.
• Inventory and asset management knowledge.
• PC and other IT equipment procurement and delivery tracking experience.