Desktop Support Engineer - Singapore - Rapsys Technologies

Rapsys Technologies

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

路 Responsible for tracking hardware and software inventory

路 Familiarize end users on basic software, hardware and peripheral device operation

路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

路 Works with vendor support contacts to resolve technical issues within the desktop environment

路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

路 Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

路 Customize desktop hardware to meet user specifications and site standards

路 Provide VIP support

路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

路 Update KB with solution provided