Outbound Call Associate Front Desk Support - Singapore - Re Source Partners Pte Ltd

Re Source Partners Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sector.

With their ever-growing expansion, they are looking to hire Outbound Call Associate cum Front Desk Support to join their organisation.

Would this be the next career for you?

Proactive contact and engage customers to gather critical information through survey, telemarketing activities
Meet and achieve individual and company's key performance indicators
Acquire a strong knowledge of the products and services, culture and processes
Listen to customer's needs, probe to redirect the intent of the question and offer alternative solutions
Resolve customer queries efficiently and escalate issues promptly
Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
Flexible to be deployed to various locations around Singapore
Identify, profile and tier customers to the types of services that are relevant to their needs
Ensure smooth customer transactions at all times and provide quality customer services
Perform administrative duties, manage appointments and register customers
Prepare room logistics and necessary materials
Other duties assigned by Team Lead and/or Branch Head

If you're someone with the following, let's chat

Min. GCE O Levels
Prior experience in outbound call and front desk management is an added advantage
Excellence in customer service delivery
Prior knowledge in Microsoft Office (Excel, Word)
Ability to demonstrate a sense of urgency and work well under pressure as an individual and in a team
Possess good verbal and written communication and interpersonal skills
Flexible to travel to multiple locations around Singapore

Additional details