Noc Associate Support Engineer - East Singapore - Thatz International Pte Ltd

Thatz International Pte Ltd

Verified Company

East Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the Job

The Associate Operations Centre Support Engineer is responsible for monitoring and identifying incidents in hardware and software components across the organization.

Analyses problems, performs troubleshooting and incident response on the system. Responsible for maintaining the technical and systems documentation.

Works in a team setting and is proficient in database systems, network and infrastructure, and monitoring tools and techniques required by the organization.

Familiar with the relevant software platforms on which the solutions are deployed.

The Associate Operations Centre Support Engineer has strong critical thinking skills to identify issues, and is passionate about analysing and resolving problems, and addressing technical challenges.

Responsibilities:

A)
Monitor systems performance

Monitor performance and capacity of computer systems to ensure stable operations
Gather data for network health check reports for software and hardware teams
Identify issues, alerts, or malfunctions in software and/or hardware components
Prepare and document system health check documents for software and hardware teams

B)
Resolve network-related incidents

Identify and respond to networkrelated incidents
Adhere to organisational policies, procedures and protocols when resolving networkrelated incidents
Administer service requests
Escalate unresolved networkrelated incidents

C)
Oversee service level agreements and service improvements

Assist in developing servicelevel objectives and targets
Maintain log of service level performance metrics
Suggest improvements for procedures and controls to enhance performance and client satisfaction
Identify recurring incidents and potential issues for senior management

Job Requirements:

a) Preferably with 2 years of relevant working experience in at least one of the following:
i) Network Infrastructure, and

ii) MS Windows Server, UNIX or Linux

b) Working knowledge on three or more of the following technologies:
i) VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, CISCO switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.

c) A self-initiated, highly flexible and a pro-active team player who can work with mínimal supervision.

d) Strong sense of responsibility to the customers.

e) Good customer service and communication skills.

f) Able to perform shift duties.

Job Types:
Full-time, Contract

Pay:
$2, $3,000.00 per month

Benefits: