Apjc Field Ops Leader - Singapore - Cisco Systems

Cisco Systems

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' multifaceted ideas impact everything imaginable from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, innovative cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspired.
Commerce & Lifecycle Operations (CLO) is the operations engine for Cisco's partners, sellers, renewal managers and customers across Cisco's hardware, software and service offers. We take a digitalfirst, agilecentric approach to drive simplification, automation and transformation. Our mission is to create a streamlined commerce experience and accelerate the company's transformation towards recurring revenue.
APJC CLO supports the APJC Sales, Renewal Managers, Partners and Customers for all interactions with Cisco covering QuotetoCash, GoaltoCommissions, Partner Business Services, Buying Programs Lifecycle Operations, Operations Delivery, Field Operations and Partner/Distributor Operations.

What you will do

The CLO APJC Field Ops Leader (ANZ, ROK, JP and GC) will be responsible for providing operational leadership for the ANZ, ROK, JP and GC theatres to accelerate business with Cisco while solving very complicated problems ranging from quoting, pricing, supply chain issues, to billing, partner support, post invoice disputes. In this role, you will be required to coordinate many teams across the Cisco value chain. Working closely with CLO component owners, you ensure CLO results relevant with theatres strategy, drives continuous improvement for efficient business outcomes and Field Sales experience.

This is a high-level description of the role:

Advocacy
Forging close relationship with theatre Sales VP and Leadership team, providing support to theatre managers when handing business critical issues
Customer/Field-SAT Adopt consistent approach to measure customer/field satisfaction and drive continuous improvement
Metrics that Matter-Driving theatre performance through key outcome metrics and review progress through regular catch up with global delivery center and component owners
Field Problem Backlog Management Validate and prioritize field problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements

Operational Advisory

Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client selfsufficiency and readiness and helping prioritize in alignment with Cisco priorities
CLO Branding : Drive CLO branding as the run, optimize and transform organization in the theatre
APJC

Field Operations:
Lead continuous improvement initiatives of field ops productivity; Collaborate with regional component owners and global peers to drive efficient business outcomes and experience, adapting FOM roles and responsibilities based on business needs

APJC

FOM Community

Building up APJC FOM community to exchange knowledge, share best working methods and practices.

Drive Optimisation

Understands business imperatives and friction to doing business and advocate on behalf of Field Sales to ensure problem resolution at the root cause and at lower cost to serve

Lead Transformation

Collaborate with Regional Partner Operations and Buying Program Lifecyle Operations to enable Cisco's transformation and evolution to software and recurring revenue, enabling theatre with readiness activities

Skills:

Proven experience leading diverse teams across geography
Broad operational experience. Deliver efficiency gains through grown service offerings/engagement support; drive YoY savings
Drive and evolve globally consistent offerings to Top Customer and Regional Field team
Drive Customer/Field-SAT globally
Own "perform and transform" execution across product, service and software in the theatre
Lead execution of operational performance to key sales leaders for month/quarter end bookings.

Qualifications

You should have a minimum of 15 years of professional experience, a significant portion of which should ideally come from large, global companies with wellregarded Sales & Partner Operations organization
While experience in a technology company is preferabl