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- Overall responsibility for the project management and success of each implementation. The range of projects varies from standard to highly complex/customized solutions.
- Work with different stakeholders (customers, vendors and internal partners such as Sales, RMs, Legal and Products) for customer cash management solution onboarding.
- Ensure solution delivered at least meets (or exceeds) customer requirements, is on-time and within established quality standards.
- Train clients, drive utilisation and customers' satisfaction.
- Provide handover and training to client services team post implementation.
- Drive innovation and process improvements to improve productivity and client experience.
- Mandarin speaking and writing is preferred
- Degree in Banking & Finance / Business is preferred
- Minimum 2 years' experience in implementation or project management with external customers preferably in the areas of cash management and/or trade finance, and at least 2 years of working experience preferably in the banking industry
- Some experience and/or knowledge in ERP packages (SAP, Oracle), Host-to-host and API Connectivity is preferred
- Certification in project management will be an advantage
- Thorough, detailed with excellent follow-through
- Mature, diligent, outcomes-driven, self-starter, all-round team-player
- Strong presentation and excellent interpersonal skills
- Ability to work under pressure, managing multiple projects with conflicting priorities
- Previous experience in customer service is useful
- Change mindset to drive innovation and process changes
Global Transaction Banking Cash Implementation Manager - Singapore - OCBC
Description
Roles and Responsibilities:Qualifications
Requirements: