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- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Able to understand customer needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Solicit customers' feedback and identify problem trends for improvement actions.
- Minimum ITE Nitec holders with at least 1 year call center experience.
- Possess high-quality customer service skills and a professional communication style.
- Candidates with no experience are open to apply.
- Able to commit to Staggered Shift Schedule (with shift and transport allowance)
- Shift pattern (inclusive of weekend and public holidays):Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
Afternoon shift – 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
1 weekday off, 1 weekend off - Location: Changi or Jurong
Customer Service - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
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Tell employers what skills you haveCustomer Service Skills
Customer Service Oriented
Customer Interaction
Interpersonal Skills
Customer Service Representatives
Administration
Customerfocused
Compliance
Service Desk
Business Services
Banking
Customer Satisfaction
Case Management
Call Center