Client Service Representative - Singapore - FARMZ PTE. LTD.

FARMZ PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threating diseases through simple 3 steps by selecing the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better.

It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to 'Make Lifestyle Transformation Possible' for our clients.

As part of our local and overseas expansion plans, we are enabling life by enhancing client's experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle.

Join us and inspire the clients now.

Client Service Representative Responsibilities:

Identify and assess clients' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow up with sales leads
Manage incoming enquiries via internal system
Provide accurate, valid and complete information by using the right methods/tools
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Education & Certification

Degree, Higher Diploma/Diploma in Business related discipline

Requirements:

Proven client support experience with minimum 1 year experience
Track record of achieving KPI
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt / response to different types of characters
Excellent communication and presentation skills
Ability to prioritise and manage time effectively
Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)